Administrative Coordinator I Job at Consumer Direct Care Network, Richmond, VA

VWJZUUdHRGZhN1lwRXQ4QTNXeDFncGZuTVE9PQ==
  • Consumer Direct Care Network
  • Richmond, VA

Job Description

JOB SUMMARY

The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

  • Provide excellent customer service to internal and external clients.
  • Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering assistance and support.
  • Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
  • Process forms and documents in relevant systems
  • Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
  • Communicate effectively.
  • Comply with applicable legal requirements, standards, and policies, and procedures.
  • Maintain the necessary skills and knowledge to coordinate workflow.
  • Exhibit an intermediate level of computer efficiency.
  • Demonstrate effective problem-solving and decision-making skills.
  • Participate in professional development and training activities.
  • Bi-lingual preferred in various locations
  • Other duties as assigned

QUALIFICATIONS

  • High School Diploma or GED preferred
  • Previous office experience preferred
  • Combination of education and experience
  • Be able to successfully pass a background screening

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Tags

Similar Jobs

TransPerfect

Digital Marketing Job at TransPerfect

 ...TransPerfect: TransPerfects Marketing & Communications team is looking for a full time Digital Marketing Specialist Legal to oversee marketing, content creation...  ..., to innovation, and to delivering audiences top-level entertainment experiences in any language.... 

Tide Rock

Vice President of Sales - Metal Fabrication Job at Tide Rock

 ...implementation, and supervision of sales strategies and tactics aimed at enhancing revenue and margin growth for precision sheet metal fabrication and technology-enabled box-build solutions. The ideal candidate will want to be a senior level enterprise hunter that will... 

Northeast Healthcare Recruitment, Inc.

Neonatology Physician Job at Northeast Healthcare Recruitment, Inc.

A Neonatology Physician isneeded to join a newly established neonatology practice in Las Vegas, NV. Thisrole involves providing specialized neonatal care, collaborating with amultidisciplinary team, and contributing to the development of neonatal careprotocols. The... 

Insight Global

Environmental Health Safety Specialist Job at Insight Global

 ...Job Qualifications: Bachelors degree High degree of technical knowledge and expertise in occupational health, safety, ergonomic and environmental areas with understanding of governmental / legal requirements for respective areas. Demonstrated strong communication... 

Insight Global

General Laborer Job at Insight Global

Job Description Insight Global is looking for a General Laborer. The General Laborer will be responsible for taking measurements to determine where markings, flags, and/or signs should be placed. Must be comfortable working outside. Required Skills & Experience ...