Associate Customer Success Manager Job at Stratix Corporation, Norcross, GA

VkxJVUcyRGFiN1VzRWRZTzIyaC9ocHpnTUE9PQ==
  • Stratix Corporation
  • Norcross, GA

Job Description

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation.

Position Summary

We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company.

Key Responsibilities

  • Customer Relationships – build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us.
  • Order Management – work with internal teams to ensure orders get booked and go out on time.
  • Inventory Management – manage the customer’s inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory.
  • Lifecycle Management – work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc.
  • Problem solving – evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies.

Job Requirements

  • Bachelor’s Degree (BA/BS) required.
  • 1+ years of experience in data analysis or a customer facing role.
  • Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs).
  • Excellent written and verbal communication skills, with an aptitude for data driven persuasion.
  • High energy, proactive individual with a “hands-on” approach to problem solving.
  • Exceptional time management, multitasking, and prioritization abilities.
  • Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive “can do” attitude.
  • Continuous improvement mindset with a focus on customer satisfaction.
  • Ability to work both independently and collaboratively, taking ownership and accountability for outcomes.
  • Experience with Oracle and ServiceNow systems (preferred).

Work Environment:

This position is based in Norcross, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.

Job Tags

Work at office, Local area,

Similar Jobs

Independence Preparatory Academy

Reading Specialist Job at Independence Preparatory Academy

 ...literacy for every childempowering teachers to deliver high-quality reading instruction and helping scholars develop a lifelong love of...  ...perfect fit. To achieve our vision, we seek a Reading Specialist with a Bachelors degree and at least 3+ years of experience... 

CRH

Belly Dump Truck Driver Job at CRH

 ...infrastructure of Texas. Position Overview The Belly Dump Truck Driver is responsible for operating trucks to transport dirt,...  ...perform each essential duty satisfactorily. Education/Experience Minimum of a high school diploma or general education... 

Sevencore

CDL A Truck Driver Job at Sevencore

 ...customer service with timely and precise deliveries. Qualifications Valid Class A Commercial Driver's License (CDL) with a clean driving record Proficient in performing vehicle inspections, managing transport logs, and adhering to safety regulations Experience... 

Greylock Partners

Growth Marketing Manager Job at Greylock Partners

 ...GTM alignment. About Us: Greylock is an early-stage investor in hundreds of remarkable companies including Airbnb, LinkedIn, Dropbox, Workday, Cloudera, Facebook, Instagram, Roblox, Coinbase, Palo Alto Networks, among others. More can be found about us here:... 

SK pharmteco

Warehouse Associate Job at SK pharmteco

 ...Position: Warehouse Associate (Contract) Location: King of Prussia, PA (Onsite) Company: SK Pharmteco Position Summary: The Warehouse Associate will perform a variety of warehouse operations, including receiving, put-away, inventory management and material...