Job Description

Location: This is a hybrid role requiring a minimum of one on-site day per week at the headquarters office in The Woodlands, TX; candidates located in the Houston metropolitan area are preferred, though qualified candidates elsewhere in Texas will be considered.

Position Overview:

The Chief of Staff & Director of Strategic Programs is an operational driver reporting directly to the CEO. This role connects the executive team, oversees cross functional execution, and manages a PMO structure that supports rapid change and organizational alignment ensuring that company initiatives are delivered with clarity, transparency, and consistent execution. The ideal candidate will have a strategic mindset, exceptional organizational skills, and the ability to manage multiple priorities while fostering collaboration across departments.

Responsibilities:

• Provide high-level support to the CEO, including managing schedules, coordinating meetings, and preparing reports and executive summaries.
• Prepare, design, and deliver high-quality presentations and decks for monthly operations reviews, CEO reviews, and board meetings, ensuring clarity, accuracy, and alignment with strategic goals.
• Collaborate with executive leadership to develop, implement, and track strategic plans, ensuring alignment across the organization.
• Build and manage a centralized system to track initiatives, program plans, and cross-functional tasks, identifying risks, bottlenecks, and dependencies.
• Lead the cadence of executive, C-level, and cross-functional meetings, including agenda development, facilitation, and follow-up on action items.
• Oversee the execution of high-impact projects from inception to completion, including developing timelines, budgets, and resource plans.
• Identify and prioritize key initiatives that drive organizational growth and operational efficiency.
• Facilitate communication between the executive team and other departments, ensuring clarity, alignment, and accountability.
• Support process improvement efforts by identifying opportunities, implementing solutions, and fostering innovation and continuous improvement.
• Own and coordinate Executive Leadership Team agendas for on-site and remote meetings.
• Support compliance responsibilities with guidance and mentorship, as needed.
• Troubleshoot misalignment among leaders by clarifying facts, escalating when necessary, and guiding teams to shared understanding of goals and timelines.
• Lead clinical outcomes analysis and translate insights into operational adjustments, partnering with clinical and operations teams to refine workflows based on data-driven findings.
• Spearhead initiatives that pivot clinical workflows and operational processes in response to performance, quality, and outcomes data, ensuring measurable improvement and alignment with organizational goals.
• Perform additional duties as assigned to meet evolving business needs and strategic priorities.

Requirements:

• This is a hybrid role requiring a minimum of one on-site day per week at the headquarters office in The Woodlands, TX; candidates located in the Houston metropolitan area are preferred, though qualified candidates elsewhere in Texas will be considered.
• 2 to 10 years of experience in operational, leadership, or strategic roles, such as management consulting, corporate strategy, healthcare administration, executive support, project management, or similar environments, required.
• 2 years of experience in healthcare technology or software companies, private equity-backed or transformational business environments, and familiarity with post-merger integration activities.
• 2 years of experience in a healthcare setting, preferred.
• Proven experience managing complex responsibilities, coordinating multiple teams, and working closely with senior leaders.
• Demonstrated ability to manage projects and programs from start to finish, including breaking down complex problems, developing timelines, allocating resources, and ensuring completion.
• Strong organizational skills with the ability to prioritize work, track progress, and ensure initiatives stay on schedule.
• Exceptional communication and presentation skills, including the ability to clearly summarize complex information.
• Ability to work effectively in a fast-paced, high-change environment while keeping teams aligned and focused on priorities.
• Comfortable overseeing and coordinating work across C-suite leaders, resolving conflicting perspectives, and ensuring clarity and alignment.
• Strategic thinker who can also take action to implement plans and improve operational efficiency.
• Proficiency in analyzing data, creating reports, and using technology to manage projects and track progress.
• High level of discretion, professionalism, and ability to maintain confidentiality.
• Willingness to travel periodically for meetings.

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