Job Description

Job Description:

Chief of Staff - Lead Operations Engineering -

Our Engineering Operations team within the AT&T Consumer Technology Experience organization is committed to delivering groundbreaking, highly resilient, and secure technology solutions that elevate and simplify customer experiences. Bring your innovative ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. At AT&T, you won’t just envision the future—you’ll create it. Join AT&T and Reimagine the Future of Connectivity!

Key Responsibilities:

• Strategic Planning : Facilitate and coordinate the definition and prioritization of organizational strategic objectives and goals, leveraging an Objectives & Key Results (OKRs) model.
• Effective Team Collaboration : Plan and organize strategic sessions, including weekly/bi-weekly staff meetings, quarterly planning sessions, town-halls, and AMA sessions.
• Cross-Functional Coordination : Build, monitor, and communicate the progress of cross-functional initiatives, including financial planning, budget management, staffing/labor plans, operational reviews, staff calls, and other critical Engineering Operations team activities.
• Insightful Reporting : Ensure that reporting and dashboards accurately reflect relevant data, clearly informing senior leadership about status and potential obstacles.
• Hands-On Leadership : Actively engage in tasks to ensure the timely completion of deliverables and administrative responsibilities without requiring continual guidance.
• Creative Thinking : Combine attention to detail with the ability to comprehend and communicate the “big picture.”
• Performance Tracking : Manage data analytics and track KPIs, OKRs, and other performance metrics to measure operations performance. Conduct monthly and quarterly tracking and reporting of performance metrics and key accomplishments from various sources and analytics platforms for the Engineering Operations organization. Ensure the multi-functional teams are on track to meet and exceed end-of-year goals.

Job Contribution:

• Data Analysis : Conduct thorough analysis on performance KPIs and OKRs from diverse sources and analytics platforms to ensure the Engineering Operations teams achieve their goals.
• Cross-Functional Coordination : Build, monitor, and communicate the progress of cross-functional initiatives, including financial planning, budget management, staffing/labor plans, operational reviews, and other critical team activities.
• Insightful Reporting : Develop and maintain accurate and insightful reporting dashboards to keep senior leadership informed about status and potential challenges.
• Documentation Management : Maintain high-quality documentation of performance metrics and progress, ensuring clarity and precision.
• Strategic Planning : Define, prioritize, and achieve strategic objectives and goals to drive the success of the Engineering Operations teams.
• Hands-On Leadership : Actively engage in tasks to ensure their timely completion without requiring continual guidance.
• Performance Tracking : Manage data analytics and track KPIs, OKRs, and other performance metrics to measure and enhance operational performance.
• Creative Problem-Solving : Combine attention to detail with the ability to grasp the broader context and strategic goals.
• Technical Proficiency : Utilize expertise in analytics platforms such as Advanced Excel, Tableau, and PowerBI to develop comprehensive dashboards and reports.
• Independent Work : Demonstrate the ability to work independently, using good judgment and self-motivation to drive tasks to completion.

Educational Background : Bachelor’s degree in Business Management, Computer Science, Information Systems, or a related field from an accredited institution, or equivalent experience

Technical Experience :

• 7+ years’ experience with complex technology initiatives involving data analysis, software engineering, and program management.
• 7+ years of experience in large technology organizations working in agile methodology.
• Experience managing large-scale cross-functional initiatives and programs.
• Experience developing and executing performance management roadmaps.
• Analytics & Collaboration Tools : Proficiency in using analytics platforms such as Advanced Excel, Tableau, and PowerBI to develop dashboards and reports. Expertise with collaboration, publishing, and design tools to coordinate team activities and professional communications, including MS Teams, SharePoint, PowerPoint, Word, Wikis, Adobe Photoshop, video/audio editing, and social media.
• Communication Skills : Ability to convey information clearly and work effectively across internal and external teams.
• Customer Focus : Customer-focused mindset with skills in managing expectations, providing proactive status updates, and producing high-quality work products.
• Problem-Solving Skills : Strong analytical and problem-solving abilities.
• Interpersonal Skills : Excellent communication (oral, written, presentation), interpersonal, and consultative skills.
• Independent Work : Ability to work independently with good judgment.
• Self-Motivation : Self-driven with a genuine desire to learn new skills.

Preferred Experience:

• Chief of Staff Experience : 5+ years of Chief of Staff or Performance Management experience working directly with product and software engineering organizations.
• Agile Expertise : Understanding of agile software development and Scaled Agile framework.
• Advanced Education : Master’s degree in Business, Computer Science, Information Systems, or a related field.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered

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