Job Description

About Cymbiotika:

At Cymbiotika, we believe that wellness starts with trust. That’s why we’re committed to creating supplements that are not only effective but also transparent. From the moment you pick up one of our products, you’ll know exactly what’s inside—no hidden ingredients, no confusing labels. We take pride in using only the highest-quality ingredients, carefully sourced and backed by science, to ensure you’re getting the best of nature and innovation in every supplement.

We understand that health is personal, which is why our supplements are designed to work with your body, not against it. By focusing on bioavailability and using advanced liposomal delivery systems, we ensure that your body can absorb and use the nutrients to their fullest potential. Our goal is simple: to help you feel your best, with products you can trust, made with ingredients you feel good about.

With Cymbiotika, you’re not just taking a supplement—you’re joining a community of people who value wellness, science, and the power of transparency. We’re here to empower you on your journey to better health, every step of the way.

We are looking for a motivated and experienced Customer Experience Advocate to join our Cymbiotika team! As a Customer Experience Advocate, you will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

Role Overview

As a Customer Experience Advocate, you are the voice of the company, specializing in extensive product knowledge, record keeping, and problem solving. Working alongside multiple departments, you will answer customer questions and concerns with confidence and a positive attitude.

Responsibilities:

• Provide customers with order verification, updates regarding shipment, product availability and pricing.
• Work closely with cross-functional departments to enhance customer services and brand awareness.
• Provide analytical and specialized administrative support with general instructions.
• Inform customers about new products and usage.
• Analyze customer feedback on new and existing products, as well as preparing reports.
• Respond to customer queries in a timely and effective manner, via phone, email, or social media.
• Participate in weekly meetings that are structured to aid in the enhancement of professional development.
• Maintain accurate records and document all customer service activities and discussions.

Requirements:

• At least 1 year of relevant experience
• Exceptional communication, collaboration, and problem-solving skills.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Proficiency in Google and customer service softwares

What We Offer:

• Welcome Package: Receive a curated selection of Cymbiotika products to kickstart your wellness journey with us at your 45th day.
• Exclusive Employee Discounts : Enjoy 70% off all products for yourself and 50% off for friends and family.
• Flexible Fridays: Work from home Fridays to ease into your weekend with balance and flexibility.
• Catered Team Lunches: Connect with your colleagues over delicious catered lunches every Wednesday.
• Beverage Perks: Cold brew, coffee, and fridge full of drinks.
• Snacks: Variety of snacks to keep you fueled.
• Wellness Facilities: Unwind in our on-site meditation room or recharge with red-light therapy.
• VIP Access: Enjoy exclusive suite access at Petco Park for San Diego Padres home games.
• Fitness Perks: Complimentary ClassPass membership for access to fitness classes and wellness activities.
• Paid Time Off: Enjoy 13 paid company holidays, a generous PTO policy that grows with your tenure, and dedicated sick time to support your health and work-life balance.
• Comprehensive Health Benefits: Dental, vision, and health insurance plans with 100% employer-paid coverage options.
• Exclusive Lifestyle Discounts: Special offers through partners like Farmers Insurance, hotels, movie theaters, theme parks, and more.
• Team-Building Activities: Join regular team outings and events that foster collaboration, creativity, and fun.
• Retirement Plan: 401(k) plan with matching contributions to help secure your financial future.
• Community Engagement: Participate in company-sponsored volunteer events and give back to causes that matter.

Job Tags

Similar Jobs