A growing construction company in Irvine, CA is seeking a Customer Service Representative to join their team on a temporary-to-hire basis. In this role, you will provide exceptional service to clients and contractors, assisting with inquiries, processing orders, and ensuring smooth project flow. If you're someone who thrives in a fast-paced, team-oriented environment, we want to hear from you!
Pay: $20 - $23/hour (Once hired on permanently, you will be eligible to earn a 5% commission on all project-related sales)
Schedule:
ONSITE Monday - Friday, 8:00 AM - 5:00 PM *(every Friday you leave at 3 PM but still get paid for a full shift!)
Responsibilities:
Manage a high volume of calls, emails, and inquiries from clients, contractors, and vendors.
Take incoming calls from new and existing clients in a professional and courteous manner.
Provide information regarding construction services, project timelines, pricing, and available products.
Serve as a liaison between contractors, clients, and internal departments to ensure smooth project execution.
Assist with entering and processing orders, including material and equipment requests.
Support in scheduling and coordinating on-site visits and follow-up calls.
Work closely with the team to identify and implement improvements to the customer experience.
Handle additional projects and duties as needed.
Requirements:
2-5 years of experience in customer service, ideally within a construction or trade-related industry.
Previous experience working with contractors, suppliers, or in a construction-related environment is a plus.
Strong communication skills and a customer-first attitude.
Ability to interact professionally with clients and vendors, both on the phone and in-person.
High school diploma required; a degree is preferred but not mandatory.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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