SNI Companies has partnered with a tenured Manufacturing company in Lewisville, TX that is looking to add a Customer Care Associate to their team. This role will serve as the internal point person for assigned accounts and is responsible for managing the accounts from the time a purchase order is received until the order is successfully concluded from the customer’s standpoint.
Duties and Responsibilities:
Position Qualifications:
Education:
Experience:
Minimum: One year of customer service experience, including account management.
Preferred: Two years of account management and / or project management experience in a manufacturing environment with a custom production shop. Some Engineering/technical background would be helpful including ability to read and understand engineering drawings. Experience with Global Shop Solutions ERP software.
Special Skills Required:
Demonstrable competency in Word and Excel. Excellent telephone and written communication skills, applicable to internal and external company personnel, vendors, and customers. Ability to self-prioritize, multi-task, and appropriately handle potentially stressful situations – a sense of urgency and self-motivation important. Must be positive and solutions oriented.
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