Customer Service Coordinator Job at SNI Companies - Texas, Lewisville, TX

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  • SNI Companies - Texas
  • Lewisville, TX

Job Description

SNI Companies has partnered with a tenured Manufacturing company in Lewisville, TX that is looking to add a Customer Care Associate to their team. This role will serve as the internal point person for assigned accounts and is responsible for managing the accounts from the time a purchase order is received until the order is successfully concluded from the customer’s standpoint.

Duties and Responsibilities:

  • Serve as liaison between customers, salespersons and various Company departments and manufacturing sites.
  • Respond immediately to customer inquiries, complaints, and requests.
  • Serve as liaison between sales and production control to determine pre-order lead-times.
  • Review all incoming customer orders and verify with manufacturing that the requested due dates are attainable or adjust expectations accordingly.
  • Validate and execute inbound and outbound EDI and spreadsheet sales order bookings.
  • Verify that all order bookings for assigned customers, electronic and manual, are accurate once entered into the computer system.
  • Verify that orders have been correctly entered into the computer system.
  • Review inventory levels and manage item availability for electronic ordering.
  • Track progress of orders and monitor status of shipping orders.
  • Maintain inventory information for assigned customers, both Company levels and customer owned goods.
  • Coordinate shipping on some accounts with customer’s logistics department and our shipping department.
  • Provide tracking numbers for customer shipments as required.
  • Assist project manager with fielding quality calls, filing claims and resolution to customer.
  • Assist sales manager with customer reporting requirements.

Position Qualifications:

Education:

  • High School or or equivalent experience

Experience:

Minimum: One year of customer service experience, including account management.

Preferred: Two years of account management and / or project management experience in a manufacturing environment with a custom production shop. Some Engineering/technical background would be helpful including ability to read and understand engineering drawings. Experience with Global Shop Solutions ERP software.

Special Skills Required:

Demonstrable competency in Word and Excel. Excellent telephone and written communication skills, applicable to internal and external company personnel, vendors, and customers. Ability to self-prioritize, multi-task, and appropriately handle potentially stressful situations – a sense of urgency and self-motivation important. Must be positive and solutions oriented.

Job Tags

Immediate start,

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