Job Description

Customer Service Representative

Minden, NV

Direct Hire

$20-28/hr

*Position is fully onsite: Mon-Fri, 7am-4pm

Kelly is seeking a Customer Service Representative to work with our client, a leading manufacturing organization with over 55 years of success, on a direct hire basis. This is an excellent opportunity to work for a small and family-oriented company that serves customers around the world!

The Customer Service Representative will:

• Handle incoming telephone, online, mail, and fax orders from customers
• Complete orders, update ERP system, and send to shipping department for processing or schedule accordingly
• Ensure Production Manager & Materials Manager are aware of any large orders, both current and in the future
• Perform credit adjustments and rebilling as necessary
• Collaborate with co-workers to effectively manage/complete the workload
• Liaise between various departments including Materials, Tech Support, Inventory Control and Shipping to validate information and support customer’s needs
• Follow up with the customer regarding any changes to the agreed upon order
• Assist when needed in collecting following week’s scheduled orders and sending to shipping department
• Set up new customer accounts, collect credit references, and follow up with the customer in regards to their account status
• Complete invoicing and process credits as required
• Complete end of month reports/tasks in a timely manner
• Perform switchboard, reception, and administrative duties as needed
• Process Return Authorizations and the daily Receiving Log as required

Experience:

• 2+ years of previous working experience in a business-to-business customer service environment, or equivalent combination of education and experience
• Previous manufacturing experience would be a plus but is not required
• Strong computer skills with the ability to accurately enter data in the ERP system
• Intermediate Microsoft Excel and Outlook skills
• Good working knowledge of various office machines including printers, fax machine, postage machine, and photocopier
• Ability to learn and understand a basic knowledge of company-specific manufacturing parts as well as company policies and procedures
• Must be a critical thinker with the ability to analyze problems, make informed decisions, and adapt to new challenges
• Excellent customer service skills
• Sense of urgency, attention to detail, a flair for analysis, and accuracy are essential to this position
• Individual must be self-motivated with good business sense and initiative to follow through on matters
• Must demonstrate effective communication skills, both oral and written, with the ability to remain calm and work well under pressure
• Self-confident with the ability to successfully handle and defuse difficult situations with customers that result in a win-win situation for both parties
• Patience, flexibility, and a sense of humor are a must
• Solid judgement and the ability to handle multiple tasks
• Must be a team player

Benefits:

• Medical, dental, vision
• PTO (with rollover and cash-out potential at the end of the year)
• Paid holidays
• 401k with a match
• Group and supplementary life insurance
• Short-term and long-term disability coverage
• Educational assistance
• And more!

This is an urgent need! If qualified and interested, please apply to this posting ASAP or directly send your resume to SARP028@kellyservices.com.

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