Job Description

IHSS Customer Service Specialist

Location: Pasadena, CA (In-Office)

Pay Rate: $27–$28 per hour

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Contract: 6-month contract

Position Overview

We are seeking a compassionate and dependable IHSS Customer Service Specialist

support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This Role focuses on assisting seniors and individuals with disabilities often in urgent or emergency situations by coordinating backup caregiving support and helping clients navigate public assistance programs.

Key Responsibilities

• Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs.
• Coordinate and dispatch backup homecare providers to ensure continuity of care.
• Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs .
• Connect callers with appropriate community resources and social services.
• Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations.
• Maintain accurate case documentation and protect confidential client information.

Qualifications

• Bilingual Spanish/English (required)
• Call center experience preferred
• Experience with IHSS, personal assistance services, homecare, or social services Required
• Bachelor’s degree required in Social Work or a related field (Psychology, Sociology, Counseling, or similar)
• Strong interpersonal, organizational, and problem-solving skills
• Ability to work effectively in a fast-paced, in-office environment

Apply today and help drive the mission. Send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322

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