Customer Service Representative Job at Konnect Resources, LLC, Lewisville, TX

VWJNWEdtUGRicjRzRXRZTDNXcDVnNTdzTkE9PQ==
  • Konnect Resources, LLC
  • Lewisville, TX

Job Description

Job Title: Customer Service Representative

Location: Lewisville, TX | Onsite (remote work available after 90 days)

Employment Type: Temp-to-Hire

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. (first 3 months); may adjust to 9:00 a.m.–6:00 p.m. based on business needs

Compensation: $20/hour

Company Overview:

With more than 50 years of dedication to quality and craftsmanship, this organization has become one of the world’s largest and most respected manufacturers in its industry. Known for excellence and trusted by customers worldwide, the company continues to grow and is seeking a Customer Service Representative to join the team.

Job Summary:

The Customer Service Representative supports customers by providing timely updates on orders and shipments, resolving issues through coordination with internal and external teams, and ensuring accurate documentation. This role requires strong multitasking skills, initiative, and the ability to thrive in a fast-paced and ever-changing environment.

Key Responsibilities:

  • Respond to customer inquiries via phone and email to provide status updates on orders and shipments.
  • Track shipments on various platforms (internal system, carrier websites) and resolve issues by coordinating with related departments.
  • Provide detailed product information, assist with order entry platforms, and guide customers through specification troubleshooting.
  • Assist with entering and researching Return Goods Authorizations (RGA) requests.
  • Act as a liaison between the customer and the internal shipping teams and/or shipping companies to resolve shipment-related inquiries.
  • Communicate with internal and external stakeholders, including overseas team, to gather information and address customer concerns effectively.
  • Enter order notes in the system and escalate issues to the appropriate team when necessary.
  • Follow documented Standard Operating Procedures and guidelines to complete daily assigned tasks.

Qualifications

Required:

  • Excellent verbal and written communication skills.
  • Strong attention to detail and accuracy in handling orders and customer data.
  • Basic problem-solving skills and ability to work effectively with internal teams.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Ability to remain calm and professional when addressing customer concerns.
  • Must have reliable transportation.
  • Strong multitasking abilities and initiative.
  • Must be comfortable working in a fast-paced office environment.
  • Candidates must achieve an 80% or higher on a required assessment.

Preferred:

  • Familiarity with phone systems.

Benefits:

  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays

Job Tags

Temporary work, Work at office, Worldwide, Overseas, Monday to Friday,

Similar Jobs

Windows and Doors by The Men With Tools

Digital Marketing Manager Job at Windows and Doors by The Men With Tools

 ...time off. This is a full-time, in-office role with a set schedule: Monday Friday 8:00 AM 4:30 PM &##128683; No remote or hybrid option About the Role: Were looking for a talented Digital Marketing Manager to join our dynamic and growing window... 

Muth Electric, Inc.

QA/QC Superintendent Job at Muth Electric, Inc.

 ...The QA/QC Superintendent plays a critical role in upholding and enhancing the standards of our products and services. Your responsibilities encompass overseeing and implementing quality control processes throughout the project lifecycle. Key Responsibilities Monitor... 

Macro Meal Prep SD

Prep Lead- (Assistant Chef) Job at Macro Meal Prep SD

 ...Job Summary: The Prep Lead is responsible for supporting the Head Chef in the weekly operations of the kitchen. Youll help lead food preparation and packaging for large-scale production, ensure consistency in food quality, and maintain strict food safety and sanitation... 

Icy Strait Point LLC

Director of Adventure Excursions Job at Icy Strait Point LLC

Director of AdventureExcursions Category: Management Year Round Salary Range: 100,000 - 120,000 DOE plus bonus Summary: This additional Director of Excursions position is responsible for the adventure excursions such as zip line, ATV tours adventure park...

Kalahari Resorts & Conventions

Advanced Hospitality Internship Job at Kalahari Resorts & Conventions

 ...culture. A HR interns duties can include: HRIS projects, applicant tracking, file management, uniform management, and international student program administration. MARKETING It takes talented associates to develop, produce and measure marketing initiatives. Among...