Job Description

Position Overview

Ultimate Staffing is actively seeking several Customer Service Representatives to join their client's team in California. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This position is a fantastic opportunity for someone looking to grow their career in a supportive and dynamic environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, chat, and email.
• Assist customers by addressing their questions and concerns to ensure their satisfaction.
• Maintain accurate and updated customer records in the system.
• Collaborate with team members to ensure smooth operations within the customer service department.
• Adapt to various customer situations and provide effective solutions.
• Ensure all customer interactions align with the company's standards and policies.
• Provide feedback on customer interactions to improve overall customer service processes.
• Maintain a professional and polite demeanor when interacting with customers.

Qualifications

• Previous experience in a customer service role is preferred.
• High School diploma or GED required.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills and attention to detail.

Required Work Hours

Monday to Friday, 8:00AM or 9:00AM shift. Onsite in Irvine, CA.

Additional Details

The pay range for this position is $22.00 per hour

Temporary to hire role

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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