Job Description

Customer Solutions Rep 1 - PART TIME 24 hours per week

Start: Immediate

Onsite in Tulare, CA – see schedule below

Duration: Part Time through April 2027

Hourly W2 Rate: $40.00

POSITION OVERVIEW

• As the Front Desk Customer Service Representative, you’ll be the welcoming face of our facility, ensuring every visitor’s experience is positive and memorable. With flexible hours, you’ll create a friendly and efficient environment for guests and staff, manage our innovative tool and induction lending libraries by assisting users with checkouts and returns, and support hands-on training sessions and equipment demonstrations by preparing materials and assisting our expert team. You’ll also play a key part in keeping our workplace safe, organized, and running smoothly, while providing helpful, on-the-spot support to customers with questions about their billing or energy services. This is a role where your people skills, adaptability, and enthusiasm will shine—making the work both rewarding and enjoyable.

Work Location and Hours

Location: Energy Education Center Tulare - 4175 S Laspina Ave Tulare CA 93274

Days/Hours:

• Tuesday–Thursday: 8:00 am–5:00 pm (1-hour lunch)
• Event Days: 9:30 am–6:30 pm (1-hour lunch)
• Occasional Monday/Friday shifts for special events (with advance notice)

KEY RESPONSIBILITIES

Front Desk & Visitor Support

• Greet and assist visitors upon arrival
• Provide basic technical support for conference and training rooms
• Communicate with vendors, customers, and staff
• Provide general customer service
• Maintain and uphold EEC’s mission, values, policies, procedures, and principles

Workshop & Event Support

• Coordinate logistics and set up for workshops and meetings
• Assist instructors and internal teams with administrative tasks
• Support registration, attendance, and customer inquiries
• Provide support to customers before, during, and after workshops and events

Facilities & Operations

• Support building operations and maintenance
• Organize operational documents and support document development
• Submit facility maintenance requests
• Order and manage supplies

Tours and Demo support:

• Set up & assist SCE team with equipment demonstrations, tours, and consultations.
• Assist with scheduling and coordinating tours

Lending Program Support:

• Monitor and assist all reservations for lending programs
• Prepare and package equipment based on reservations
• Support program pick-up and drop off at the EEC
• Keep accurate loan records

REQUIRED QUALIFICATIONS

• High School Diploma
• Proficiency in Microsoft Office and internet-based applications
• Strong customer service and communication skills
• Ability to multitask and prioritize
• Attention to detail and organizational skills

Desired – Bilingual English/Spanish

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