Job Description

Joyent powers the global cloud infrastructure and developer platform providing back-end services for Samsung's billions of devices. Joyent's data center footprint is within 100ms latency to 70% of the world's population, while our multi-cloud, Kubernetes-based developer platform extends our reach to additional resource regions. We're operating at hyperscale to power workloads that bring capability and delight to Samsung's employees and customers.

Job Summary:

We are currently seeking a Field Data Center Engineer to join a team that provides hands-on operational support for Data Centers. This role requires a combination of technical expertise and project coordination experience, and the ability to guide local and third-party vendors.

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Job Responsibilities:

• Perform on-site data center operations and ensure proper implementation of infrastructure projects, including server relocations and hardware installations
• Hands-on installation of servers, network and security equipment, as well as structured and rack-to-rack cabling, following industry standards
• Maintain and troubleshoot various hardware and physical network components
• On-site coordination with third-party vendors for the installation of racks, power, servers, network equipment, and cables
• Ensure all cabling and infrastructure installations follow standards
• Manage inventory and coordinate with suppliers and shipping companies for both domestic and international shipments
• Document, improve, and maintain standard operating procedures
• Initiate and manage RMAs with equipment vendors
• Provide after-hours on-call support for emergencies and outages as part of a rotation with other engineers

Skills & Competencies

• Ownership -Take ownership of projects, ensuring excellence in execution and accountability for results. Foster a sense of responsibility and pride in delivering high-quality work
• Innovation - Drive innovation by proposing and implementing creative solutions to challenges. Stay abreast of industry trends and technologies, bringing fresh ideas to the table
• Customer focus - Understand and prioritize customer needs, striving to exceed expectations in every interaction. Collaborate with cross-functional teams to ensure the delivery of customer-centric solutions
• Teamwork - Embrace a collaborative and inclusive approach, working seamlessly with colleagues to achieve common goals
• Strong organizational, communication, and interpersonal skills; able to lead and represent operational interests on-site
• Self-starter who works effectively with minimal supervision

Education & Experience

• Minimum 5 years of experience working in data centers, including experience with data center and network vendors, coordinating service provisioning and equipment installations
• Strong hands-on experience in installing and troubleshooting server hardware, network circuits, and cables
• Ability to lift, and move servers and network equipment
• Familiarity with structured cabling standards
• Experience in project coordination within data center environments
• Experience with inventory control and remote hands coordination
• Proficiency in Google Workspace, especially with complex spreadsheets and shared documentation
• Technical understanding of data center hardware, networking, and cloud infrastructure
• Proficiency in spoken and written English
• Willingness to travel internationally (up to 15%)

Joyent is committed to employing a diverse workforce and providing Equal Employment Opportunities for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Compensation and Benefits

Compensation for this position will vary among specific regions due to geographical differentials in the labor market, and actual pay will be determined considering factors such as relevant skills, experience, and comparison to other employees in the role. Therefore, the annual base compensation range for this role (depending on the geographical location) is expected to be between $105000 and $136000.

Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Vacation and Sick leave, electronic reimbursement and many more. In addition, regular full-time employees (salaried or hourly) are eligible for bonus compensation based on individual, department, and company performance.

About Joyent

Joyent, a wholly-owned affiliate of Samsung, is the open cloud company. Joyent builds technology, at the pinnacle of scale, performance, stability, and security to accelerate the transformation toward the mobile and cloud-centric world. Joyent designs, builds and manages market competitive cloud computing solutions and services for Samsung Electronics and its partners at global scale.

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