Desktop Support Engineer Job at CTP, Palo Alto, CA

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  • CTP
  • Palo Alto, CA

Job Description

Job Title: Level 2 Desktop Support Engineer

Client: Global Finance Company

Location: On-site 5 days/week, Palo Alto, CA

Duration: 6-month contract, possible extension

Compensation: $55-70/hour

Level 2 Helpdesk Technician

We are seeking a Level 2 Helpdesk Technician to join our IT team for short-term projects, with a primary focus on Helpdesk support. This role will concentrate on day-to-day technical assistance while senior-level tasks are handled by another team member. The position is onsite in Palo Alto, mainly supporting their Finance team, with occasional coverage in San Francisco if needed.

Key Responsibilities

  • Provide Level 2 support with AV and Microsoft-related issues.
  • Troubleshoot and resolve issues related to Zoom, Slack, Google Workspace, Dropbox, Mimecast.
  • Handle printing problems, email spam issues, and standard desktop support.
  • Manage Active Directory (On-Prem) and Okta integrations (Okta pushes to O365 tenant).
  • Support cleanup and optimization of Okta tenants.
  • Work with InTune for device management.
  • Provide hands-on assistance for infrastructure cleanup and migration projects.
  • Escalate server-side and network issues per established protocols.

Technical Environment Mac-first organization (Google Workspace, not Exchange). On-Prem AD, no Azure AD. Legacy on-prem servers being phased out after financial system migrations late in 2026. Tools: Zoom, Slack, Google Workspace, Dropbox, DocuSign, Mimecast, Sublime, Adaptive Security. The person will be helping a team mostly consisting of Windows users even though the entire organization is 90% Mac.

Requirements

  • 4+ years of Helpdesk experience (Level 2 or equivalent).
  • Strong proficiency in Windows troubleshooting.
  • Familiarity with Active Directory (On-Prem), Okta, InTune.
  • Excellent communication and customer service skills.
  • Ability to work onsite in Palo Alto; occasional SF coverage if needed.
  • Experience supporting finance teams.
  • Knowledge of infrastructure cleanup and migration best practices.

Job Tags

Contract work, Temporary work,

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