Job Title: Level 2 Desktop Support Engineer
Client: Global Finance Company
Location: On-site 5 days/week, Palo Alto, CA
Duration: 6-month contract, possible extension
Compensation: $55-70/hour
Level 2 Helpdesk Technician
We are seeking a Level 2 Helpdesk Technician to join our IT team for short-term projects, with a primary focus on Helpdesk support. This role will concentrate on day-to-day technical assistance while senior-level tasks are handled by another team member. The position is onsite in Palo Alto, mainly supporting their Finance team, with occasional coverage in San Francisco if needed.
Key Responsibilities
Technical Environment Mac-first organization (Google Workspace, not Exchange). On-Prem AD, no Azure AD. Legacy on-prem servers being phased out after financial system migrations late in 2026. Tools: Zoom, Slack, Google Workspace, Dropbox, DocuSign, Mimecast, Sublime, Adaptive Security. The person will be helping a team mostly consisting of Windows users even though the entire organization is 90% Mac.
Requirements
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