Job Description

Intermediate (5-7+yrs) Workplace Service Desk Analyst
Location: Cincinnati, OH
Duration: Contract to hire. Contract for at least 3 months possibly more prior to becoming an FTE.
Onsite 5 days a week until they truly get up to speed. After they can potentially work remote for one day a week taking turns with team.
Required Skills
5-7+yrs of the following:
Cisco Call Manager
Working with multiple telecom/IT vendors
Provision and manage cloud-based calling and tracing out analog lines
Punch down used for calling
66 block and tone lines
DIDs (Direct Inward Dialing)
IT Infrastructure: LAN/WAN, Windows Servers
SAP (account, print)

EDUCATION
University degree in an IT related field
Certification/Training in the assigned area is an added advantage

PREFERRED SKILLS
ITIL
Certification/ Training in the assigned area
Bilingual (fluency in an additional language is a plus)
Purpose: Provide functional and technical support in Workplace Services Area.
Responsibilities: Telephony Technical Support
Incident, Problem and Service Request Management
Provide workarounds and solutions based on Service Level Objectives
Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst
Propose or recommend IT Services modifications to the Service Desk manager to reduce user impact
Escalate complex problems to problem managers and/ or senior level
IT Service testing, deployment and stabilization
Ensure security rules implementation as per the policies
Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

Job Tags

Contract work, Remote job, 1 day per week,

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