Job Description

About the Role

We are a rapidly growing merchant services company seeking a skilled IT & Cybersecurity Specialist to oversee and support the full scope of IT operations across multip business locations. This is a high-impact role requiring a hands-on, solutions-driven professional with direct experience supporting fast-paced call center and sales-floor environments.

You will safeguard our infrastructure, support users across multiple sites, and ensure all systems remain secure, compliant, and optimized for high performance.

What You’ll Do

• Manage the full IT infrastructure, including cybersecurity, network oversight, data management, and technology strategy/planning.
• Provide onsite and remote IT support across multi-site environments, including call centers and administrative offices.
• Install, configure, and troubleshoot hardware, software, networks, VoIP systems, printers, and user devices.
• Monitor system performance, address outages, and respond quickly to escalated or urgent IT issues.
• Administer firewalls, VPNs, MFA, endpoint protection, and access controls.
• Ensure PCI-DSS compliance and adherence to internal cybersecurity and data protection policies.
• Conduct proactive audits, identify vulnerabilities, and execute remediation plans.
• Manage user access, onboarding/offboarding permissions, and account provisioning.
• Oversee backup procedures, disaster recovery strategies, and system hardening initiatives.
• Train staff on cybersecurity best practices across all locations.
• Coordinate with external vendors, ISPs, software partners, and hardware suppliers.
• Maintain IT documentation, asset inventory, system configurations, and incident reports.

What You Bring

• 3–5 years of IT support, cybersecurity, or infrastructure management experience (multi-site required).
• Experience supporting call centers and sales-floor environments is required, including troubleshooting workstations, networks, VoIP systems, headsets, and connectivity in high-volume settings.
• Background in merchant services, payment processing, fintech, or PCI-regulated environments is highly preferred.

Strong technical proficiency in:

• Network administration & firewall management
• VPNs, endpoint protection, MFA
• Microsoft 365 / Google Workspace
• Cloud tools and remote-access technologies
• Solid understanding of PCI-DSS and data security standards.
• Ability to diagnose and resolve complex technical issues quickly and independently.
• Strong communication skills with the ability to support both technical and non-technical staff.
• Ability to travel locally between sites as needed.

Preferred (Not Required)

• Certifications such as CompTIA Security+, Network+, A+, CySA+, CCNA, or similar.
• Experience developing IT or cybersecurity policies and frameworks.

Why Join Us

• High-impact role overseeing IT and cybersecurity operations across multiple sites.
• Opportunity for career growth within a rapidly expanding organization.
• Supportive leadership and a collaborative team culture.
• Competitive compensation and long-term stability.

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