Job Description
About the Role
We are a rapidly growing merchant services company seeking a skilled IT & Cybersecurity Specialist to oversee and support the full scope of IT operations across multip business locations. This is a high-impact role requiring a hands-on, solutions-driven professional with direct experience supporting fast-paced call center and sales-floor environments.
You will safeguard our infrastructure, support users across multiple sites, and ensure all systems remain secure, compliant, and optimized for high performance.
What You’ll Do
- Manage the full IT infrastructure, including cybersecurity, network oversight, data management, and technology strategy/planning.
- Provide onsite and remote IT support across multi-site environments, including call centers and administrative offices.
- Install, configure, and troubleshoot hardware, software, networks, VoIP systems, printers, and user devices.
- Monitor system performance, address outages, and respond quickly to escalated or urgent IT issues.
- Administer firewalls, VPNs, MFA, endpoint protection, and access controls.
- Ensure PCI-DSS compliance and adherence to internal cybersecurity and data protection policies.
- Conduct proactive audits, identify vulnerabilities, and execute remediation plans.
- Manage user access, onboarding/offboarding permissions, and account provisioning.
- Oversee backup procedures, disaster recovery strategies, and system hardening initiatives.
- Train staff on cybersecurity best practices across all locations.
- Coordinate with external vendors, ISPs, software partners, and hardware suppliers.
- Maintain IT documentation, asset inventory, system configurations, and incident reports.
What You Bring
- 3–5 years of IT support, cybersecurity, or infrastructure management experience (multi-site required).
- Experience supporting call centers and sales-floor environments is required, including troubleshooting workstations, networks, VoIP systems, headsets, and connectivity in high-volume settings.
- Background in merchant services, payment processing, fintech, or PCI-regulated environments is highly preferred.
Strong technical proficiency in:
- Network administration & firewall management
- VPNs, endpoint protection, MFA
- Microsoft 365 / Google Workspace
- Cloud tools and remote-access technologies
- Solid understanding of PCI-DSS and data security standards.
- Ability to diagnose and resolve complex technical issues quickly and independently.
- Strong communication skills with the ability to support both technical and non-technical staff.
- Ability to travel locally between sites as needed.
Preferred (Not Required)
- Certifications such as CompTIA Security+, Network+, A+, CySA+, CCNA, or similar.
- Experience developing IT or cybersecurity policies and frameworks.
Why Join Us
- High-impact role overseeing IT and cybersecurity operations across multiple sites.
- Opportunity for career growth within a rapidly expanding organization.
- Supportive leadership and a collaborative team culture.
- Competitive compensation and long-term stability.
Job Tags
Remote work,