Duration: 12 months (with possible extension)
Top 3 Skills: Support of Windows/Office and local applications, Troubleshooting software and hardware issues, Customer service
Position Summary:
• This role will be responsible for assessing staff work and give them feedback to maximize performance. The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Responsibilities:
• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports
Requirements:
• Experience in customer service is essential
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Aaditya
Email: aaditya@ustechsolutionsinc.com
Internal Id: 25-55264
...Job Overview: The Press Operator is responsible for the printing of customers labels. The Press Operator will be required to maintain the press and printing equipment during the printing process, and their duties may include cleaning the press and all associated parts...
...Consistently assess and provide ongoing performance feedback to all levels of team members Qualifications ~ Minimum high school education or equivalent ~2+ years' of retail or equivalent management experience ~ Strong verbal or written communication skills...
...Job Summary The Cardiac Sonographer 2 performs basic to advanced cardiac ultrasound services. These include transthoracic, transesophageal, and stress tests for adults. These tests help diagnose and assess cardiac abnormalities. General duties include preparing equipment...
...This is a remote position. Home-Based Travel Agent-Entry Level Are you passionate about travel and looking for an exciting opportunity... ..., and meet deadlines. Tech-Savvy: Comfortable using online platforms and booking engines to manage travel arrangements....
...MI Duties/Responsibilities: Handle Multiple Projects simultaneously. Significant Knowledge of Trades: Electrical, Plumbing, Fire Suppression Systems, HVAC. Implements lease maintenance & repair. Communication with landlord and/ or landlord's...