Job Description

Our client, a computer service organization, is seeking an IT Systems Technician to join their team!

Position Overview and Responsibilities

The IT Systems Technician will report directly to the Service Delivery Manager. Key responsibilities include:

• Entering time and expense data into the Professional Services Automation (PSA) system
• Recording all work-related tasks and schedules in the PSA system
• Completing regular training on internal and client network line-of-business systems
• Setting up and configuring client equipment, such as workstations, network switches, wireless devices, and firewalls
• Managing client inventory and maintaining up-to-date documentation in the PSA and related systems
• Assisting with data entry, export, and reporting via the PSA and documentation systems
• Maintaining high standards of written and verbal communication, appropriate for a client-focused organization
• Participating in an on-call rotation, with hours from 5 PM to 10 PM ET on weekdays, and 9 AM to 9 PM ET on weekends

Qualifications and Education Preferences

• Associate of Applied Science program in Information Technology, Computer Information Systems, Computer Science or equivalent from an accredited institution or equivalent technology industry experience

• CompTIA A+ or MCSA certification preferred

• Two years relevant work experience

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

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