Job Description

Job Title: Manager of Network Management and Operations

Job Location: Sayre, PA (onsite)

Job type: Full time

A leading hospital and healthcare is seeking a Manager of Network Management and Operations to join their office in PA. Working with the Director of Enterprise IT Infrastructure, the Manager of Network Management and Operations plans and manages the service delivery for quality and continuous improvement of network architecture, devices and protocols. Manager of Network Management and Operations is responsible for daily operations for all Clinic’s network infrastructure to enable delivery and high availability of standard, enterprise-wide related clinical, business and communication applications. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.

The Sr Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across the organization. This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements.

Experience:

• Preferred five to seven (5 to 7) years of experience in IT management and/or professional development in Information Technology management with experience supporting network infrastructure; healthcare experience preferred.
• Experience in network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
• Knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations a plus
• Experience with cloud computing platforms, particularly in Microsoft Azure environments and hybrid cloud architecture.
• Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units..
• A technically strong individual with a broad and deep knowledge of network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
• Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
• Experience managing service level agreements in either an insourced or outsourced professional services operation.

Education:

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.

Essential Functions:

• Plans and manages the activities of the Network Management and Operations department. Works in collaboration with other IT departments supporting information system infrastructures to assure continuous operation of all enterprise-wide business critical systems.
• Oversee the planning and deployment of standards and technology changes for network infrastructure environments and operational IT programs (i.e., lifecycle management, service continuity, compliance).
• Perform a lead role in the development of a broad network strategy.
• Provides leadership to ensure appropriate technology use, standards and policies. Provides efficient, cost-effective technology services for network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
• Participates in the development and implementation of IT business/disaster recovery plan. Facilitate periodic business recovery tests to ensure that plans are current and effective. Participates in other emergency preparation and testing as required.s.
• Manages relationships with hardware/software vendors and other suppliers of information systems related to products and services. Negotiates service level agreements with preferred vendors.
• Develops and maintains policies and procedures and assures compliance with legal and regulative issues (JCAHO, HIPAA, and HITRUST).
• Balances resources to ensure that support services are effectively delivered, and projects are completed on time and within budget. Secures external resources as required.
• Recruits and develops staff to create a high-performing IT Enterprise Infrastructure organization capable of supporting current systems while leveraging next generation technologies.
• Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)

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