Job Description

Front Desk Representative – Dermatology (Professional Experience Required)

Location: New York, NY | On-Site | Full-Time

Seeking a highly professional, polished, and experienced Dermatology Front Desk Representative . To be considered, candidates must have prior dermatology front desk experience and demonstrate a professional appearance, excellent communication skills, and the ability to manage a fast-paced, high-profile patient environment.

This is an on-site, full-time position. Start date is ASAP and this role is a high priority for the practice.

About the Role

This is a full front desk administrative role supporting a high-profile dermatology practice. You will check patients in and out, verify insurance, process authorizations and referrals, collect co-pays, and handle high-dollar payments. Professionalism, accuracy, and discretion are essential, especially when interacting with high-profile patients.

You will primarily work at the 317 East 34th Street location and may cover other areas or floors within the same building when a physician is out.

Key Responsibilities

• Full front desk administration, including check-in and check-out
• Insurance verification, authorizations, referrals, and financial collections
• Handling high-dollar cosmetic and surgical payments with accuracy and discretion
• Scheduling across medical, cosmetic, Mohs, and vein procedures
• Managing high-volume phone lines with professionalism
• Maintaining accurate patient records using the EMMA ModMed system
• Assisting across front desk areas as needed
• Communicating clearly with physicians, practice leadership, and patients
• Providing exceptional customer service at all times
• Maintaining a polished, professional appearance at all times
• Ensuring confidentiality, accuracy, and adherence to all practice standards

Patient volume:

• Monday–Wednesday: 30–40 patients per day
• Thursday–Friday: 15–20 patients per day

Required Qualifications

• Dermatology front desk experience required
• Experience in a medical office with check-in, check-out, insurance, and authorizations
• Professional, articulate, well-spoken, and reliable
• Ability to multitask and remain composed in a fast-paced environment
• Strong attention to detail and discretion when handling high-profile patients
• Tech-savvy with experience using EMR systems (ModMed preferred)
• Positive attitude and strong commitment to patient service

Ideal Candidate

The practice is seeking someone similar to their top-performing team members:

• Well-spoken, polished, articulate
• Professional appearance and demeanor
• Reliable, not rushed or disorganized
• Focused, accurate, and dedicated
• Someone who shows up, works hard, and represents the practice well

Schedule

Monday–Friday

Start time varies between 8:00–9:00 AM, ending at 4:35 PM.

Every other Monday the schedule shifts due to a late-starting provider.

Why This Role Stands Out

• Opportunity to work directly with high-profile patients
• Stable, prestigious dermatology practice
• Professional, fast-paced environment
• Clear expectations and supportive leadership

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