NewSouth Technologies is in search for a proactive, detail-oriented Technical Support Analyst – Lead (Dynamics 365) to deliver high-quality customer and technical support for the program.
This position plays a critical role in supporting businesses, consultants, agency staff, and other external/internal stakeholders who rely on the department’s permitting system.
The Analyst will act as the primary point of contact for customer support, resolving technical issues, improving user experience, and collaborating with cross-functional teams to ensure seamless portal operations.
***This position is based in the Raleigh, NC region, but can be FULLY REMOTE for the ideal candidate!***
***This is an initial 6-12 months contract position, with the possibility of a long-term extension.***
***The hourly rate for this role is about $70HR - $75HR depending on the ideal candidate's background and experience.***
Key Responsibilities
Customer Support Ownership
Level 1 Technical Support
Troubleshoot and resolve foundational support issues including:
Level 2 Support & System Investigation
Collaboration & Continuous Improvement
Requirements
Preferred
The ideal candidate should be:
...Pay range and compensation package Full-time, On-Site Equal Opportunity Statement We are committed to diversity and inclusivity. Best way to apply - email your resume and information to ****@*****.*** and reference this advertisement....
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