Mortgage Call Monitoring Specialist Job at Peyton Resource Group, Phoenix, AZ

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  • Peyton Resource Group
  • Phoenix, AZ

Job Description

Requirements:

  • 2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
  • Demonstrated knowledge of regulations such as Reg Z, ECOA/Regulation B , UDAAP, and GLBA.
  • Experience with call monitoring or reviewing calls for mortgage banking/compliance Call Recording Platform, QC testing questionnaires, Regulatory Websites, Email and Excel
  • Experience in call monitoring, or any prior loan origination experience

Responsibilities:

  • The individual will be responsible for listening to loan originators, loan processors, loan officer assistants and closers for pre-recorded calls and score each call against a compliance checklist.
  • Calls are about the loan application process form beginning to end.
  • Knowledge of the mortgage regulations is required. Having experience in mortgage loan origination, processing, and/or similar recent mortgage experience is required for this position.
  • The individual will be required to review 15-20 calls per day.

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