Job Description

Role: Network Lead

Job Type: Fulltime

Location : Los Angeles, California

Role Overview

The Tech Lead will lead network operations and automation initiatives, ensuring robust customer management and technical excellence. This role requires deep expertise in enterprise network administration, automation, and a proven ability to interface with customers, vendors, and internal teams to deliver high-quality service.

Key Responsibilities

• Oversee and optimize LANs, WANs, VMs, and virtual networks, including routers, switches, firewalls, and load balancers.
• Lead automation projects to streamline network operations, improve efficiency, and reduce manual intervention.
• Manage customer relationships, ensuring high satisfaction through proactive communication, issue resolution, and tailored solutions.
• Negotiate and coordinate with vendors, outsourcers, and contractors for timely and effective delivery of network products and services.
• Recommend and implement improvements to network architecture and technology portfolio, with a focus on automation and scalability.
• Ensure successful installation, configuration, migration, and ongoing support of network infrastructure.
• Drive adherence to ITIL processes and SLAs, monitoring team performance and maintaining service quality.
• Perform root cause analysis, troubleshoot technical issues, and define/maintain operational processes.
• Lead and mentor technical teams, identifying skill gaps and planning training for continuous improvement.
• Manage network monitoring and management tools (e.g., SolarWinds, Moogsoft), and ensure accurate CMDB updates in ServiceNow.
• Provide Level-3 support, handle escalations, and participate in on-call rotations.
• Oversee inventory management for all network devices and ensure compliance with security and business continuity standards.
• Participate in Change Advisory Board (CAB) meetings and represent the team in cross-functional forums.
• Document technical procedures, contribute to knowledge management, and drive operational excellence.

Technical Skills & Experience

• 15+ years in network administration within large enterprise environments.
• Strong hands-on experience with Cisco routers, switches (ASR, ISR, CAT, Nexus 2k/5k/7k/9k), Firepower firewalls, and F5 load balancers (LTM, GTM, ASM, AFM, APM).
• Proficiency in network monitoring tools (SolarWinds, Moogsoft, Algosec), ServiceNow, and Jira.
• Deep understanding of static and dynamic routing protocols (EIGRP, OSPF, BGP, ISIS, Multicast, Unicast).
• Experience with automation tools and scripting for network operations (e.g., Python, Ansible, or similar).
• Familiarity with cloud networking (AWS, Azure) is a plus.
• Expertise in disaster recovery, business continuity, and network security best practices.
• Strong troubleshooting skills, including packet capture/analysis (Wireshark).
• Experience in designing and documenting complex changes/projects (POA, RFO, RCA).

Customer Management & Soft Skills

• Excellent verbal and written communication skills.
• Proven ability to manage customer relationships, handle escalations, and deliver results under pressure.
• Strong documentation and knowledge-sharing skills.
• High level of acceptance and adaptability to changing business needs.
• Ability to work in 24x7 rotational shifts, including weekends and holidays.
• Comfortable working with US-based customers and teams.

Certifications

• ITIL v4
• CCNP-R&S or equivalent
• CISSP, CISM, CCSP (preferred)
• OEM-specific certifications (Cisco, etc.)

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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