Production Support Analyst Work from home Job at InfoPeople Corporation, Irving, TX

VTdnU0VHVGFiTFVwRmQ4STMyWjhnNWpnTkE9PQ==
  • InfoPeople Corporation
  • Irving, TX

Job Description

We are seeking a skilled production support analyst to join our Sales Planning & Operations Support team. You will play a critical role in ensuring the stability, availability, and performance for all Applications.

You will be the first contact for incoming Direct and Indirect Channel Quick Tickets in queues

  • Provide real-time triage and escalation of quick tickets.
  • Provide front-line system support by analyzing tickets for reported issues, defects, and gaps utilizing resources until full resolution.
  • Manage strategic system support chats in order to assist in timely triage and system governance
  • Close tickets within expected timeframe. Examples include pending orders, trade release, user education, and basic troubleshooting.
  • Collaborate with channel partners by following up on reassigned tickets and defects created
  • Provide Slack channel support by monitoring leadership slack channels for outages and escalated ticket submissions
  • Participate in outage team responsibilities
  • Conduct store visits, working with the frontline to uncover educational opportunities and enhancement requests
  • Tactical case management with a comprehensive understanding of the ticket process. This allows for advancement opportunities through continued development of knowledge related to system issues.

This role includes a combination of work from home and assigned office days (VCG in-office days are Tuesday, Wednesday, and Thursday).

What we're looking for...

A motivated, enthusiastic individual with a positive mindset who is able to effectively collaborate, think outside of the box, and has a strong work ethic. This role will challenge you to learn new tools, communicate effectively, and take ownership of all work. If you are passionate about analyzing data, uncovering gaps, and identifying system defects, this would be a good role for you.

Qualifications:

  • A bachelor's degree and 4 years of relevant experience (Retail or Indirect)

Preferred Qualifications

  • Bachelor's degree in organizational communication, Information Technology, or Computer Science
  • Master's Degree
  • Knowledge of Agile methodologies

Job Tags

Home office,

Similar Jobs

Ateeca Inc

Fabrication Specialist Job at Ateeca Inc

 ...Performs machine set-up, machining, welding set-up, welding, sheet metal fabrication and extrusion, tube bending and fabrication tasks. Performs composite lay-up, fabrication and assembly tasks. Assembles precision mechanical and electro-mechanical components.... 

Norwegian Cruise Line Holdings Ltd.

Manager Delivery Coach Job at Norwegian Cruise Line Holdings Ltd.

 ...JOB SUMMARY: Responsible for strategically aligning agile teams deliver projects efficiently and to high standards by coaching, facilitating, and continuously improving team processes. They bridge the gap between technical teams and business stakeholders, resolve operational... 

Graham Personnel Services

Administrative Assistant- Part-Time Bilingual (Japanese-English) Job at Graham Personnel Services

 ...Graham Personnel Services is seeking a Part-Time Bilingual (Japanese-English) Administrative Assistant for a growing company in Burlington, NC. Schedule: MondayFriday, 10am2pm Pay: $1921/hr This position requires fluency in both Japanese and English, as the candidate... 

Polaris Pharmaceuticals Inc.

Manufacturing Associate I/II Job at Polaris Pharmaceuticals Inc.

Role Title : Manufacturing Associate I/II (Downstream) Location : Vacaville Department : Manufacturing Supervisor : MFG Manager FLSA : Exempt Salary Range : $68,640-$70,000 CORE VALUES Respect Passion Teamwork Integrity Honesty Commitment...

SWE Homes, LP

Property Tax Protest Analyst Job at SWE Homes, LP

 ...projects that involve cross-departmental coordination with its legal, acquisition, investment, and construction teams. These special...  ...keeping up with Hearings and Appeals deadlines Conduct tax research and stay abreast of tax and law changes Receive and file online...