Job Description

Overview:

Qualfon is hiring Property & Casualty Insurance Advocate, you will be a trusted resource for our members, helping them navigate their insurance needs with confidence and clarity. This is a service-focused role, no sales, where you will respond to inbound inquiries and provide expert guidance on personal lines insurance products. You will work onsite in Highland Park, balancing multiple systems and communication channels to deliver a seamless and personalized experience

Hourly pay rate – $23.50

Veterans and their family members are encouraged to apply.

Responsibilities:

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
• Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
• Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
• Maintain required certifications and actively pursuing opportunities to grow product knowledge.
• Meet performance metrics related to service quality, responsiveness, and member satisfaction.

Qualifications:

• Must have a valid MI Property & Casualty license in hand
• High School diploma or GED required; some college degree preferred.
• At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
• Strong written and verbal communication skills with a professional and empathetic tone.
• Ability to multitask across multiple applications while maintaining focus and accuracy.
• Must have an Active Property & Casualty or Personal Lines license
• Typing speed of 20 WPM with 90% accuracy.
• Solid understanding of insurance compliance and regulatory standards.
• Strong research and internet skills; quick learner across various subjects and systems.
• Basic technical troubleshooting skills and comfort with digital tools.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us -

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