Bay Area Legal Services is a regional, non-profit public interest law firm providing the highest quality legal counsel by:
Position Title: Screening Unit Manager (Full-Time)
Location: Tampa, FL (Ybor City Office)-Hybrid, 3 days in office and 2 days remote
The Screening Unit Manager will manage and oversee the organization’s screening unit operations and have direct and indirect supervisory responsibility for the Intake Screeners in the Centralized Telephone Intake (CTI) Unit. Provide oversight for the daily workflow of the Team. Recruit, interview, hire, and train supervisory and other staff. Provide performance reviews and development of staff, handle discipline and corrective action for staff. Develop and implement training and quality programs for new hires and existing staff. Establish performance metrics, service levels and requirements for the Team. Establish and implement policies and procedures to ensure a quality client experience. The position provides strategic support to the overall telephone, online, and walk-in intake processes for the organization and works with BALS’ Information Technology Dept. to ensure new grants, programs, etc. are incorporated into and supported by the Unit’s intake and screening procedures.
Illustrative Duties:
Minimum Qualification:
Desirable Qualification:
Compensation/Benefits:
This position requires successful completion of a level II background screening based on the required duties and responsibilities
How to Apply:
Bay Area Legal Services is an equal opportunity employer. Qualified applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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