Job Description

Role: Security Agent

Reports to: Director of Security & Engineering

Who We Are…

Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.

The Property…

Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.

At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Our public dining options include Cecconi’s, a modern-day classic Italian restaurant inspired by mid-century Trattorias, and Little Ned, a chic spot for handcrafted cocktails and bar classics with views of the Empire State Building.

The Role…

We are on the lookout for a dynamic Security Agent to join our team and report directly to the Directory of Security and Engineering. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.

Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.

Main Duties…

• Must be courteous and gracious, always maintaining a professional demeanor.
• Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel.
• Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism, and friendliness.
• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls, assist guests and employees with respect to safety, security and hotel operations.
• Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather, and evacuation.
• Initiate and follow-up all investigations of crimes committed against property and persons.
• Assist ill and injured guests and employees, ensuring documentation and disposition of reports.
• Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Watch for suspicious persons entering, exiting, or loitering around building.
• Conduct walk through observations of entire hotel
• Promote safe work practices.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log.
• Take ownership of all service issues brought to your attention by guests.
• Maintain an increased awareness of safety issues throughout the hotel.
• Participate in scheduled departmental and administrative meetings as requested.
• Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions.
• Be familiar with all safety and emergency procedures including OSHA requirements.

Requirements…

• A minimum of 2 years of experience in a fast-paced and professional environment.
• Proven success of “champion of the culture,” facilitating excellent communication and engagement.
• Team focused with an understanding of the bigger picture and how you can contribute.
• Able to effectively manage different stakeholders and be persuasive.
• NYS Security Guard / FLSD license is preferred.

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 20 to 60 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to use step ladder.

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Apply today and join us as a Security Agent!

#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO

Work Perks…

• Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k
• Referral bonus + competitive compensation
• Career development and career training
• Flexible work schedules
• Discounted family rates
• Family meals
• Two weeks’ vacation, 9 days PTO, 10 Holidays

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