Job Description

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.

Our client, an investment firm, is seeking a Senior Executive Support Technician to join their team in Menlo Park, CA!

This role is hands-on and demands effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree. The Senior Executive Support Technician will support our client's employees by providing remote support and white glove treatment.

Responsibilities

• Deliver best-in-class executive support for C-suite leaders, executives, partners, portfolio managers, and VIPs, ensuring minimal downtime and proactive, discreet service.
• Act as a technical lead within the desktop support team, mentoring junior staff and setting standards for executive support.
• Troubleshoot and resolve complex issues across a Windows-heavy environment, including endpoints, VDI, and remote connectivity.
• Administer and optimize Microsoft Intune for device management, compliance, application deployment, and security policies.
• Manage Microsoft 365 platforms (Outlook, Teams, SharePoint, OneDrive), ensuring seamless collaboration and productivity for executives.
• Support and enhance conference room and AV environments, including Teams Rooms, Zoom, telephony, and hybrid meeting setups.
• Partner with infrastructure and security teams to roll out updates, enforce compliance, and strengthen endpoint security posture.
• Lead end-user technology projects (device refresh, OS upgrades, M365/Intune enhancements, enterprise rollouts).
• Maintain and expand the IT knowledge base, driving process improvements and consistency in service delivery.
• Represent IT in executive-level meetings, advising leadership on technology initiatives and support readiness.

Qualifications

• Bachelor’s degree in IT/Computer Science or equivalent experience required.
• 10+ years of desktop support or end-user services experience.
• Proven expertise administering and troubleshooting Microsoft Intune for device enrollment, compliance, application packaging, and policy enforcement.
• Deep knowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive, Exchange Online).
• Strong Windows 10/11 administration skills, including Active Directory and Group Policy.
• Experience supporting enterprise mobility: MDM, MFA, VPN, and mobile device management.
• Proficiency with service management platforms (ServiceNow, Remedy, Jira).
• Strong AV/conferencing support experience (Zoom, Teams Rooms, boardroom setups).
• Familiarity with networking/infrastructure (DNS, DHCP, routing/switching basics).
• Excellent communication and interpersonal skills, with proven discretion and professionalism when supporting executives.
• Certifications such as Microsoft 365 Certified: Endpoint Administrator, ITIL, or AVIXA CTS are a strong plus.

Pay Rate: $55.00 - $65.00/hr

Job Tags

Similar Jobs