Job Description

Job Title: Sr. Technical Project Manager

Location: Plano, Texas, United States

Role Overview

We are seeking a highly skilled Senior Technical Project Manager to lead and coordinate a team of infrastructure platform project managers. This role demands strong technical acumen, exceptional cross-team collaboration skills, and deep experience with JIRA to drive delivery excellence across complex, multi-stream infrastructure initiatives.

You will be responsible for ensuring projects are delivered on time, within scope, and aligned to business priorities, while maintaining a high level of transparency, risk management, and stakeholder engagement.

Key Responsibilities

• Leadership & Delivery Management
• Lead, mentor, and support infrastructure platform project managers, ensuring consistent delivery practices and quality standards.
• Drive delivery excellence across multiple concurrent projects with interdependencies.
• Act as escalation point and trusted advisor to app dev teams for issues, project risks, blockers, and cross-team conflicts.
• Technical & Process Oversight
• Understand and guide discussions on infrastructure technologies (primarily AWS cloud including networking, compute, storage, monitoring, automation, and security).
• Collaborate with architecture, Information security, engineering, and operations teams including support groups to ensure solutions meet performance, security, and compliance requirements.
• Champion and implement best practices in agile, and DevOps-aligned delivery.
• JIRA & Delivery Tooling
• Own and optimize JIRA workflows, dashboards, reporting, and automation for tracking project progress, dependencies, and risks.
• Provide actionable delivery insights to leadership using JIRA data and metrics.
• Train and guide team members in effective JIRA usage for project management.
• Cross-Team Collaboration & Stakeholder Engagement
• Partner with engineering, product, operations, and business stakeholders to align priorities and resolve delivery challenges.
• Facilitate clear, timely communication across teams to ensure alignment on objectives, timelines, and deliverables.
• Drive coordination between global teams and time zones for seamless execution.

Qualifications & Experience

Required :

• 10+ years of IT service delivery, program management, or infrastructure project management experience, with at least 3 years in a senior leadership role.
• Strong technical understanding of infrastructure platforms (AWS, networking, storage, monitoring, automation).
• 5+ years of hands-on experience with AWS cloud services and application development.
• Experience with DevOps tools and CI/CD pipelines.
• Monitor, troubleshoot, and optimize cloud environments
• Expert-level JIRA skills — including workflow customization, automation rules, advanced queries (JQL), and dashboard/report creation.
• Proven track record of managing large, complex, multi-team technical projects.
• Exceptional communication, facilitation, and conflict resolution skills.
• Experience working in fast-paced, matrixed, and global organizations.
• Prior experience in platform engineering or infrastructure operations would be desirable.

Success in this Role Will Look Like

• Seamless cross-team delivery coordination with minimal escalations.
• Consistent, transparent project tracking and reporting through JIRA.
• High team morale with project managers feeling supported and empowered.
• Strong partnerships between platform, engineering, product, and business stakeholders.
• Delivery outcomes that meet or exceed timelines, quality, and business expectations.
• Driving strategy-focused initiatives to elevate the client experience, ensuring solutions and processes align with client needs and expectations.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay range of $110,000 to $125,000 (depending on experience).
• Position Location: Plano, TX
• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays per year + 1 floating holiday.
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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