A non-profit in NYC is looking for a Shift Supervisor to join their growing team at one of their new locations opening in Queens! The Residential Shift Supervisor will provide leadership and supervision for operational staff during their assigned shift. They will be responsible for generating work schedules and assignments for operations staff, security and maintenance personnel.
About the Opportunity:
Start Date: ASAP
Schedule: M-F AM or PM shift
Setting: Transitional Housing
Responsibilities:
Position Requirements, Education & Essential Skills
Assist leadership with staff scheduling, assignments, and daily operations
Supervise Residential Specialists and assign tasks as needed
Coordinate with DHS vacancy control regarding family placements
Provide crisis intervention and incident response
Arrange coverage for unscheduled absences and emergencies
Track incidents, client issues, complaints, and client property
Conduct facility rounds to ensure safety, security, and cleanliness
Monitor daily census and ensure required systems are updated
Reconcile and track Metrocards in accordance with policy
Support intakes, unit assignments, and census data collection
Maintain records for safety, fire, and building inspections
Perform other duties as assigned
Qualifications:
High School Diploma/GED required; Bachelor's degree preferred
Experience working with at-risk adults, homelessness, or residential settings
Demonstrated cultural sensitivity and experience with diverse and marginalized populations
Ability to work independently and as part of a team in a 24-hour facility
Strong written and verbal communication skills
Proficiency in Microsoft Office and basic computer applications
Flexible schedule availability as needed
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