Job Description

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About the Company

We are seeking an experienced Store Manager to lead the opening of a new 2000 square foot store located in Beverly Hills. The ideal candidate will have a proven track record of successfully managing new store openings and driving operational excellence from day one. This role includes managing daily operations, overseeing staff, maintaining high standards of customer service, and working closely with leadership.

About the Role

The Store Manager will be responsible for leading the team and ensuring an exceptional client experience while driving business performance.

Responsibilities

• Client Experience: Lead stylists and other team members to consistently deliver an exceptional & luxurious in-store experience.
• Client Development: Foster a clientele mindset, driving business through appointment selling and developing a culture of loyal repeat clients and transformative service.
• Communication: Develop effective relationships with store staff, other store location staff, and HQ. Lead by example with professionalism towards everyone. Ensure proper communication flow to HQ to mitigate any potential communication issues.
• Team Development: Take ownership of hiring top talent and ongoing training, development, and guidance of the team to deliver expectations within a flagship store setting. Ensure all staff is trained on operational and store processes and provide regular touch bases to set clear expectations and goals.
• Local Partnerships: Collaborate with HQ to strategically plan events for the store. Be the community ambassador, build relationships with community partners and friends of the brand, and plan seasonal partnerships or events.
• Merchandising: Maintain a clean and organized sales floor and stockroom. Support visual merchandising standards and seasonal directives. Partner with Planning and Merch teams to ensure on-hand assortment matches store needs.
• Operations: Oversee all store operations including back of house, POS processing, RTVs, inventory check-in, supply processes, inventory management and quarterly reporting, daily recap emails, coordinate with E-commerce on orders, manage cleaners, alarm system, key protocols, and store tidiness with go-back process.
• Business Acumen: Analyze KPI reporting to understand business results and create strategies to drive performance goals and objectives by meeting or exceeding targets.
• Store Schedule: Manage the store schedule to optimize business effectiveness and team needs.

Qualifications

• Minimum 10 years of retail management experience.
• Proven experience with new store openings.
• Demonstrated transformational customer service skills.
• Excellent coaching and selling skills.
• Strong interpersonal communication skills.
• Strong business acumen and ability to analyze data, sales reports, and KPIs.
• Ability to problem solve quickly and compassionately.
• Passionate about the brand and willing to be the leading representative.
• Proven client book with willingness to clientele personally to achieve sales targets.
• High School Diploma or equivalent required.
• Proficiency in Microsoft Office, Google Suite, Shopify, and/or Vendor POS.
• Experience in shipping and receiving workflows.

Required Skills

• Retail management experience
• Customer service skills
• Coaching and selling skills
• Interpersonal communication skills
• Business acumen
• Data analysis skills
• Problem-solving skills
• Brand passion
• Clientele building
• Technical proficiency

Preferred Skills

• Experience with new store openings
• Experience in shipping and receiving workflows

Pay range and compensation package

If you are passionate about retail management and excited to be part of a growing brand, we encourage you to apply for this exciting opportunity.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

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