Customer Experience Associate, CX2 Job at Wolf & Shepherd, El Segundo, CA

VWJrV0dtUFFiYjhzRU40UDIyaDBnNS9oTUE9PQ==
  • Wolf & Shepherd
  • El Segundo, CA

Job Description

Title: Customer Experience Associate, CX2

Reports to: Customer Experience Manager

Location: Hybrid, El Segundo CA

WHO WE ARE

Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can’t have modern technology comforts.

WHAT WE NEED

We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers’ needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment.

JOB TYPE This is a full-time, nonexempt position.

TASKS & RESPONSIBILITIES

Your responsibilities are inclusive of the following but are not limited to:

  • Expertly address questions via phone, email and chat providing answers that are quick and easy to understand
  • Assist Management in policy updates for the department based on current business needs
  • Support the Customer Experience Associates during the department manager’s absence
  • Support management in process execution to monitor orders, inventory, return and exchanges
  • Support department in addressing functionality issues and implementing process improvements
  • Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance.
  • Adopt the Wolf & Shepherd’s voice and tone to convey our brand and personality, and ensure a pleasant customer experience.
  • Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement.
  • Communicate customer feedback and insights to Management, to better understand trends and customer preferences.

SKILLS & EXPERIENCE

  • Must be highly organized with strong attention to detail.
  • Strong verbal and written communication skills.
  • Ability to maintain a friendly and professional demeanor in a fast paced environment.
  • Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude.

REQUIREMENTS & QUALIFICATIONS

  • Minimum of 3 years of direct customer experience work.
  • Strong knowledge of Excel, Shopify, Zendesk
  • Strong interpersonal and communications skills, and independent work ethic.
  • Excellent time management skills and organizational abilities.
  • A positive, outgoing, high energy and entrepreneurial personality.

PERKS & BENEFITS

We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package.

  • Health, vision, and dental benefits program
  • 401(k) plan
  • Paid time off
  • Sick pay
  • Frequent free meals and snacks and company-sponsored gatherings
  • Wolf & Shepherd shoes and more

Job Tags

Full time,

Similar Jobs

Global Talent Partners Veterinary

Associate Veterinarian Job at Global Talent Partners Veterinary

 ...work-life balance, variety, and professional growth truly come together? Our exclusive client's family-run, highly regarded mixed animal hospital in Conway, Arkansas is expanding its team and we'd love to welcome another passionate Associate Veterinarian. Whether you... 

Sheer Elegance Draperies Blinds & More

Multiple Roles (Foreman, Project Manager, Installers, and Helpers) Job at Sheer Elegance Draperies Blinds & More

 ...Hiring for Multiple Roles: Foreman, Project Manager, Installers & Helpers Indianapolis Metro Area (Up to 50 miles outside of Indianapolis) Full-Time 40 hrs/week (MonFri) 48 Week Project Strict OSHA & PPE Compliance Required About Sheer Elegance Draperies... 

Risus Talent Partners

Strategic Sourcing Specialist Job at Risus Talent Partners

 ...Strategic Sourcing Specialist We are seeking a Strategic Sourcing Specialist to support a key national account and play a critical role in vendor management, cost optimization, and product quality. This role partners closely with internal teams to ensure seamless execution... 

Eyetastic Services®

Optometrist - Edina, MN Job at Eyetastic Services®

 ...Are you an optometrist looking for a new career opportunity that will enable you to expand your skills and make a significant impact? This thriving and growing optometry practice seeks a talented, passionate optometrist to join their team. As a member of this spectacular... 

Urban Door

Social Media Manager Job at Urban Door

 ...across rentals, home sales, and commercial deals. Were building a brand that feels clean, modern, and intentional, and we want our social media to reflect that. Nothing cheesy or overdone. Just thoughtful content that helps people understand who we are and the kind of...