Job Title: Customer Service Representative 3
Estimated Start Date 26 January 2026
Building Location 2120 West End Av
Daily Schedule (including any anticipated weekly/monthly OT) 7-4 or 8-5
Estimated Duration 12 months
Pay Range: $20-$24/hr
Additional comments:
Interview Timeline Planned Request Date: Tentative Interview Dates: Jan 6th -8th, 2026
Job Description
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Position’s Contributions to Work Group:
- Provide regional support to dealer request and administrative functions to the team as a whole
Typical task breakdown:
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Interaction with team:
- Daily communication with Team Leads and other reps
Team Structure
- 14-person team, all reporting to work director
Work environment:
- All office
Candidate Requirements
Years of experience:
5-7 years of customer service experience
- Degree requirement: associates degree, preference bachelors
- Do you accept internships as job experience: No
- Are there past or additional job titles or roles that would provide comparable background to this role: Account Administrator
Top 3 Skills
- Attention to detail
- Effective communication
- Problem Solving Additional
Technical Skills (Required)
Microsoft Office suite - (Desired)
PowerBI & Salesforce
- Soft Skills (Required)
- Organization
- Conflict resolution
- Listening
- Ability to work independently and manage one’s time.
- Relationship Management (Desired)
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