Job Title: Customer Service Representative

Location: Temple, TX 76502

Duration: 03+ months contract

Job Description:

Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
Must adhere to call handling goals of 80% of calls answered within 30 seconds.
Helps and adheres to call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements.
Within 60 days of employment on the floor, must meet monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored.
Must successfully complete Customer Service training and successfully pass proficiency exam to maintain CSA position.
Must successfully complete spelling, grammar, and basic computer skill testing during job interview.

Contract work,