Job Description

Our client, a water technology provider, is seeking a Customer Service Representative for a 4+ month contract opportunity located in Malvern, PA. This role is hybrid.

Potential to convert to full-time, direct employment.

Role Overview:

• Provide order processing and sales-related support to internal and external customers
• Deliver high-quality customer service with prompt, thorough responses to inquiries
• Coordinate all aspects of order management from quoting through delivery and invoicing

Order Management:

• Process orders for products and services submitted by sales staff or customers
• Manage orders ranging from quick-ship items to complex, long-cycle orders
• Proactively follow up on order backlog to ensure accuracy and completeness
• Communicate order status updates and changes to relevant stakeholders in a timely manner
• Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders
• Maintain virtual customer files, including sales contracts and supporting documentation
• Customer Billing Resolution
• Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team

Sales Support:

• Provide pricing and availability information
• Prepare formal quotations for standard and select specialty products and services
• Support pre- and post-order sales activities as needed
• Perform additional duties based on organizational needs

Qualifications:

• 0–2+ years of experience with a college degree or equivalent work experience
• Conceptual understanding of fundamental theories, principles, and practices
• Strong technical aptitude
• Ability to work effectively with a diverse workforce and customer base in a matrixed organization
• Proficiency in Microsoft Office applications
• Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools

Pay Rate $25.00 per hour

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