Job Description

I. Summary

The Data & Systems Specialist supports the Tennessee Bar Association’s daily operations by managing and optimizing the organization’s core platforms, including the Association Management System, Learning Management System, bulk email platform, and the TBA website (managed through the AMS). This role ensures data accuracy, maintains functional system workflows, builds and updates website pages, and provides consistent support to staff who rely on these systems for member services, Continuing Legal Education (CLE) programming, communications, and engagement.

Working collaboratively with the Membership, Education & Professional Development, Communications, Young Lawyers Division (YLD), and Access to Justice (ATJ) staff, the Data & Systems Specialist focuses on practical, hands-on system administration, data manipulation, reporting, and campaign execution. While not a programming or deep analytics role, it requires strong technical aptitude, comfort with data tools, and the ability to learn and navigate complex systems with ease.

II. Essential Job Duties 

System Administration & Data Integrity

· Manage daily operations of the organizations AMS (MemberCentral), LMS (PathLMS), Bulk Email

Platform (Emma), and the TBA website.

· Maintain accurate member records, rosters, profiles, and related data sets.

· Troubleshoot system issues and coordinate with vendors when needed.

· Maintain internal documentation, SOPs, and data standards for consistency and reliability.

· Provide onboarding and ongoing training to staff on AMS, LMS, and related systems.

Website Management & Content Updates

· Build, edit, and maintain web pages within the AMS framework, including program pages, event

listings, committee/section pages, and membership resources.

· Ensure website content is current, accurate, accessible, and aligned with TBA branding

standards.

· Collaborate with staff to publish announcements, updates, and departmental resources.

· Maintain digital content supporting Membership, CLE, Communications, YLD, and ATJ initiatives.

Reporting & Data Analysis Support

· Create and maintain recurring and ad hoc reports for Membership, Education, Communications,

. YLD, ATJ, and general operations.

· Provide clear, practical data summaries to support daily decision-making and program evaluation.

· Conduct data imports, exports, normalization, cleanup, and segmentation.

· Reviews data to identify trends, gaps, and accuracy issues and applies best practices to support

consistent data maintenance and improvement.

· Uses data insights to identify workflow efficiencies and recommend process improvements that

support effective day-to-day operations.

Membership & CLE Engagement and Outreach Support

· Assist with developing and executing membership and CLE recruitment, promotion, renewal, and

engagement campaigns.

· Build segmented lists for membership drives, CLE marketing, event promotions, targeted

outreach, and automated workflows.

· Track outcomes of membership and CLE campaigns and provide data insights to refine strategies

and improve engagement.

· Maintain membership-related and CLE-related landing pages, automated emails, and digital

assets that support participation and retention.

· Provide data and operational support for day-to-day departmental outreach efforts requiring

accurate targeting and consistent communication.

Internal & External Customer Service Support

· Serve as a responsive resource for staff, members, section/committee leaders, YLD, and ATJ

partners needing system or data assistance.

· Provide timely support and troubleshooting for staff using AMS, LMS, email tools, and website

modules.

· Assist members and external users with account, login, profile, CLE tracking, or other system

navigation issues when escalated.

· Communicate clearly with staff to ensure data needs are met and workflows operate smoothly.

· Maintain a service-oriented approach, ensuring accuracy, clarity, and responsiveness in all

interactions.

III. Critical Competencies

Proficiency in the following competencies is required for distinguished performance in this position:

· Demonstrates strong technical aptitude with the ability to quickly learn and effectively adopt new

systems and technologies.

· Proficiency in Excel and common data manipulation tools (sorting, formulas, lookups, cleaning).

· Experience with AMS and LMS platforms (preferred: MemberCentral and PathLMS).

· Stays current on technology trends and identifies opportunities to improve workflows and

operations.

· Ability to build reliable reports and present findings clearly to non-technical stakeholders.

· High attention to detail and dedication to maintaining accurate data.

· Strong communication skills and a service-oriented mindset.

· Effective problem-solving abilities and logical troubleshooting.

· Demonstrated commitment to providing excellent customer and member service, especially when

assisting users with account, login, CLE, or navigation issues.

· Strong teamwork and collaboration skills, including the ability to work productively with cross-

departmental staff and contribute to shared goals.

IV. Other Job Duties

Performs other job duties as assigned, including:

· Completes other projects as assigned by TBA’s Assistant Executive Director and Executive

Director.

· Performs other related duties as required.

V. Equipment Operated

· Telephone, computer, printer, photocopier and postage meter.

VI. Physical Requirements and Work Environment

· Hybrid work environment with some limited in-office presence required

· Occasional off-hours communication with volunteers, members and stakeholders

· Must be able to lift and transport materials and equipment (up to 25 lbs.)

· Reliable transportation and valid driver’s license required

VII. Qualifications

The required knowledge, skills, and abilities to satisfactorily perform the duties of this position are typically acquired through attainment of a bachelor’s degree and a minimum of 2–4 years of progressively responsible experience working with association management systems (AMS), learning management systems (LMS), CRM or database platforms, or related technical and administrative roles.

The preferred candidate will have experience in member-based or volunteer-led organizations, demonstrated proficiency in the daily operation, configuration, and data management of AMS and LMS platforms, a working knowledge of reporting tools, email marketing systems, and membership or CLE program workflows, as well as basic website design and coding capabilities sufficient to support updates within an AMS-managed environment.

Please submit a cover letter and resume outlining your qualifications and interest in the position. Email your application to Tanja Trezise, HR & Administrative Coordinator, at ttrezise@tnbar.org

and use the subject line: Data & Systems Specialist Application – [Your Name].

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