Information Technology Technical Support Job at Simpson & Simpson Management Consulting, El Segundo, CA

VkxVZUgySGFaclVyRXR3TzBHdDlnWm5tTVE9PQ==
  • Simpson & Simpson Management Consulting
  • El Segundo, CA

Job Description

IT Technical Support

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions.

Duties:

  • Answer incoming customer emails at the Help Desk.
  • Follow established procedures to diagnose and troubleshoot system issues.
  • Analyze, determine, and document reported production outages/incidents.
  • Determine severity, impact, and nature of incidents. Escalate as needed.
  • Communicate clearly with other team members.
  • Submit tickets for new services or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
  • Complete onboarding or offboarding functions for staff being mobilized or demobilized.
  • Perform hardware and software installations.
  • Oversee deployments and relocations of staff at various locations throughout the airport footprint.
  • Provide IT support at Division-wide sponsored events.
  • Provide on-the-job training for new department staff members.
  • Provide computer orientation for new staff.

Required Experience:

Hardware and Infrastructure Experience:

PC Hardware Troubleshooting

  • Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.

Installation, Configuration, and Maintenance:

  • Windows Operating Systems
  • Proficient in the installation, configuration, and administration of Windows opera ng systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.

Microsoft Office 365 Suite:

  • Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integra on solutions like OneDrive and Teams

Qualifications:

  • 10 years or more experience.
  • Must be able to li at least 40lbs.
  • Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
  • Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
  • Ability to work with others.
  • Self-starter with results driven focus.
  • Capability to assume additional responsibilities.
  • Demonstrated experience managing data coordination and conversion projects.

Education:

  • Bachelor's degree in computer science or related field

Notes:

  • May assume other duties as required/needed.
  • Maybe required to work past regular work shift if needed.
  • Maybe required to work various shifts as needed.
  • Candidate must have access to company vehicles or be willing to use personal vehicle

Job Tags

Temporary work, Work at office, Relocation, Shift work,

Similar Jobs

CenTrio

Plant Operator Job at CenTrio

 ...infrastructures serving more than 130 million square feet of space and operations in 10 cities across the United States and growing. In each...  ...to 71 degrees on a 24/7/365 basis. The OT will work at the Plant normally Monday through Friday and be on-call for any emergencies... 

The Axel Group, LLC

Junior Estimator Job at The Axel Group, LLC

 ...ground up. Why This Role Is a Great Fit Perfect for recent grads, upcoming graduates, or professionals with 018 months of experience Learn directly from a seasoned Head Estimator/Head of Sales Exposure to million-dollar custom homes and high-end... 

Cross Country Healthcare

Nursing Manager Job at Cross Country Healthcare

 ...Manager Nursing Psych Adolescent Location - Oregon City, OR Pay: $65 - $101/hr based on experience $10,000 Sign-On Bonus! Overview Lead a dedicated adolescent psychiatric unit focused on safe, compassionate, developmentally appropriate behavioral health... 

Advance Shoring & Specialties Company

Outside Sales Representative - Construction Specialties Job at Advance Shoring & Specialties Company

Outside Sales Representative Construction Specialties Location: St. Paul, MN Pay Range: $100,000 $150,000 per year (Salary + Commission) Job Type: Full-Time Company Description Advance Shoring Company is a trusted construction equipment and concrete and...

Criss Cross Commercial Group

File Organization & Records Management Assistant Job at Criss Cross Commercial Group

Criss Cross Commercial Group is seeking a highly organized, detail-oriented temporary professional to assist with organizing and standardizing both electronic and physical files related to our commercial real estate operations. This temporary role is ideal for someone ...