Job Description

Join Our Team as an International Operations Specialist

Are you looking to make a difference on a global scale? Do you thrive in a fast-paced environment where no two days are the same? International SOS is seeking a dedicated individual to join our team as an International Operations Specialist. As a key player in our Operations team, you will have the opportunity to work in person ensuring the smooth operation of our clients needs. At International SOS, we are committed to saving lives and providing top-notch medical and security services to our clients around the world. Join us in making a difference and growing your career with a company that values diversity, growth opportunities, and employee wellness.

• February 2026 Start Date
• 3 days x 13-hour shifts or 4 days x 10-hour shifts
• No night shift

Daily Responsibilities:

• Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues.
• Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.
• Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner.
• Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.

Required Skills:

• Operations and logistics skills.
• Multi-tasking and prioritization skills, ability to multitask and handle several requests at the same time, prioritizing tasks appropriately.
• Customer service skills.
• Ability to probe and question to ensure request for assistance is fully understood.
• Resilience and ability to work well under pressure.
• Attention to detail.
• Ability to comprehend a given situation, information and requirements quickly and accurately.
• Situational awareness skills, ability to perceive, understand and effectively responds to situation.
• Expert communication skills, communicate information and concepts clearly and logically, setting time specific and achievable expectations, verbally and in writing.
• Teamworking skills.

Requirements:

• Typically, at least 1 – 2 years of experience in logistics and customer service is required.
• Experience working in logistics, travel and/or healthcare sector is desirable.
• Experience in phone-based or call center environment is desirable.
• Experience of working in a fast-paced, demanding environment.
• HS Diploma at minimum

Technical Skills:

• Excellent written and spoken English language
• Other language proficiency such as Spanish or Portuguese desired

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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