Job Description

Job Summary

The Logistics Administrative Assistant will play a vital role in supporting our logistics team by managing customer invoices, coordinating logistics, maintaining accurate fleet schedules, and providing exception administrative support. The ideal candidate will have excellent customer service skills, strong attention to detail and thrive in a fast paced environment.

Essential Job Duties

• Generate customer invoices accurately and in a timely manner, including necessary supporting documentation.
• Update and maintain the customer schedules.
• Notify customers of order updates, shipment statuses, and scheduling changes.
• Collaborate closely with shop leads to confirm job statuses.
• Perform logistics administrative tasks, including coordinating deliveries and preparing shipment paperwork.
• Provide general office support, including data entry, file management, and office organization.
• Assist with customer service inquiries and support as needed.

Other Job Responsibilities

• Follow all Smart Family shop procedures and safety guidelines.
• Perform other duties as assigned.

Required Skills/Abilities

• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Word, Excel, and general office software.
• Ability to work well with team members in a shop and office environment.
• Strong organizational skills and the ability to manage multiple tasks.
• Previous experience in an administrative or support role is preferred.

Physical Requirements

• Must be able to remain in a stationary position at a desk and work on a computer.
• Must be able to transport 15 pounds at times.
• Must be able to access and navigate the facility.

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