Job Description

Overall Purpose: Responsible for overseeing these responsibilities, the Healthcare Operations Manager plays a crucial role in maintaining a smooth and effective and efficient clinic and billing workflows within the primary clinics. Performing a variety of duties in the Healthcare Operations manager role.

Duties & Responsibilities:

• Manage and lead a team of clinical and managerial staff, fostering a positive and collaborative work environment.

• Manage and supervise day-to-day operations, ensuring efficient and effective resource allocation to optimize patient care delivery.

• Oversee staffing, including recruitment, training, and performance management.

• Develop and implement operational policies and procedures to enhance workflow and compliance with healthcare regulations.

• Stays updated on industry trends, best practices, and emerging technologies to enhance clinic operations.

• Collaborate with various departments to streamline processes and improve overall efficiency. • Monitor and manage budgets, ensuring cost-effectiveness and financial sustainability.

• Implement quality assurance measures to maintain high standards of patient care. • Stay informed about healthcare industry trends, regulations, and best practices.

• Process Improvement: Identify and implement improvements in billing processes to enhance efficiency, accuracy, and timeliness of medical billing activities.

• Collaborate with billing department to oversee revenue cycle, including billing, claims submission, and payment processing, to maximize revenue and minimize billing errors.

• Collaborate with billing department to ensure that medical billing practices comply with relevant healthcare regulations.

• Monitor and analyze clinic performance metrics, identifying areas improvement and implementing strategies for enhancement.

• Oversee inventory, supplies, and equipment to ensure seamless clinic operations.

• Collaborates with clinic managers to handle patient concerns and complaints, resolving issues promptly and maintaining a high level of patient satisfaction.

• Participates in budgeting and financial management to ensure the clinic operates within established financial parameters.

• Other duties as assigned

Education

High school diploma or general equivalency diploma (GED), medical assistant or LVN from an accredited vocational institution. Bachelor's degree in healthcare administration, business, or a related field preferred.

Experience

• Proven experience in healthcare management or a similar role.

• Strong knowledge of healthcare systems, regulations, and industry trends.

• Excellent leadership, communication, and interpersonal skills.

• Ability to analyze data, identify areas for improvement, and implement effective solutions.

• Detail-oriented and capable of managing multiple priorities in a fast-paced environment.

• Must be computer literate.

• Strong knowledge of healthcare regulations and compliance standards.

• Strong organizational and problem-solving abilities.

• Ability to work in a fast-paced and dynamic clinic environment.

• Bilingual Speakers: Spanish +
• Familiar with IPA and HMO Standards

Physical Demands: Standing 60%, sitting 40%, walking 40%, lifting 50%, computer use 60%, bending 50%, stooping 50%, lifting up to 20lbs. Driving between locations.

Work Environment: Work tasks can take place inside. Noise level of facility is moderate. Combination of medical office and exam/procedure room settings. Well-lighted, well-ventilated, adequate space.

Mental/Physical Requirements: Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 30 pounds of supplies. Occasional stress from dealing with many staff and patients.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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