Job Description

CUSTOMER SERVICE

· Establish new business opportunities with potential customers through cold calling, telemarketing, networking, referrals, and provided leads.

· Develop add-on business with existing customers and maintain strong, long-term relationships.

· Maintain an organized and accessible filing system for sales leads, business activity, forecasting, and quota details.

· Achieve monthly and annual sales quotas and performance goals.

· Maintain up-to-date knowledge of all product lines and pricing.

· Accurately and promptly prepare and provide price quotes to customers.

· Maintain and update customer pricing and account information in Salesforce CRM system.

· Work closely with inside sales representatives to ensure customer satisfaction and business accountability.

· Professionally handle customer concerns or issues, notifying the Sales Manager as necessary.

· Perform other duties as assigned.

DRIVING

· Must be insurable under company policy for use of a company vehicle.

· May use a personal vehicle for company business when appropriate; must maintain a valid driver’s license, proof of insurance, and a clean driving record.

· Must comply with company safety policies, including hands-free cell phone use only while driving (see employee handbook).

· Report all vehicle incidents, damage, or traffic citations immediately to management.

· Service customer material needs and make site visits as required to develop relationships and support sales.

OTHER RESPONSIBILITIES

· Enter and update all sales activity, opportunities, and customer interactions in Salesforce.

· Communicate maintenance, equipment/property damage, safety, and security issues promptly to management.

· Follow all company and jobsite safety rules and procedures.

· Perform additional duties as assigned.

Requirements

· Work schedule: 7:00 a.m. – 5:00 p.m., with flexibility to cover additional shifts as needed.

· Ability to work independently and as part of a team.

· Professional demeanor and communication skills (verbal and written).

· Proficiency in PC systems (Windows, Word, E-mail) and Salesforce CRM.

· Strong multitasking, organizational, and follow-up skills.

· Front-line customer service or sales experience preferred.

· Must demonstrate reliability, efficiency, and accountability.

· Must have and maintain a valid driver’s license, proof of personal vehicle insurance, and DOT health card for trailer towing.

· Working knowledge of building materials is strongly preferred.

· Self-motivated with strong leadership and customer service skills.

· Professional appearance, conduct, and work ethic required.

Physical Requirements

· Sitting for extended periods; regular mobility including bending, stooping, and twisting.

· Occasional lifting up to 50 lbs. during the work week.

Measures of Performance

· Consistent quality and accuracy of work performed.

· Compliance with company policies and procedures.

· Effective teamwork and cooperation with coworkers and customers.

· Attendance, punctuality, and customer satisfaction.

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