Job Description

Established and largest commercial specialty equipment and parts in the SE Region is searching for a Service Manager for their Mobile location. This person will be responsible for the productivity and management of all Service Techs and mechanics, parts specialists and shop mechanics in the branch. This position is also responsible for overseeing new Service Technician training. The Service Manager will be a mentor to all Service Techs and responsible for overseeing their professional development as well as the mentoring and development of existing Service Technicians.

Primary Duties and Responsibilities:

• Management of the day-to-day operations of the Branch Service Department including personnel, customer service, shop and field repair work, new truck prep, warranty, parts coordination, and quality control
• Manage monthly scheduled services programs and contracts including preventative maintenance, inspections, maintenance contracts
• Leadership, management, and holding all direct reports accountable to their responsibilities
• Generate department growth by achieving daily, weekly, and monthly key performance indicators (KPIs)
• Customer satisfaction and customer experience results and KPIs to set the industry standard
• Safety of the shop environment, vehicles, equipment, and all department staff
• Ensure proper onboarding, safety training, technical training, and continuing education of technicians

Reviews service reports and take follow-up action if necessary.

Communicate daily with the service techs in the field and make sure they are equipped and ready to provide 100% customer support.

Experience, Educational, and Ability Requirements:

• 5+ years’ Service Manager experience in the commercial equipment industry

Experience and knowledge of electrical, hydraulics, IC engines, troubleshooting mechanical issues

• Excellent verbal and written communication skills
• Ability to multitask and multi project many items simultaneously
• Detail oriented
• Excellent sales and customer service skills
• Ability to prioritize tasks and delegate them when appropriate
• Excellent follow-up and customer relationship building skills

Proficiency in Microsoft Office & Knowledge of ERP Systems

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