ServiceNow Administrator Job at PERMEVO, Beacon, NY

VkxVU0VHTGFiYmNsRnRzSjNtOTVpSmZsTWc9PQ==
  • PERMEVO
  • Beacon, NY

Job Description

𝗧𝗶𝘁𝗹𝗲: ServiceNow Developer

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Beacon, NY (Hybrid)

𝗧𝘆𝗽𝗲: Permanent

𝗗𝘂𝗿𝗮𝘁𝗶𝗼𝗻: Full Time

Introduction:

This role focuses on maintaining core ITSM modules, improving workflow efficiency, and enabling automated self-service capabilities across the organization. The ServiceNow Administrator works with technical and business teams to translate user requirements, manages platform updates, and ensures smooth operation of key modules such as Incident, Change, Problem, and Service Catalog.

With a strong understanding of ITIL processes and platform capabilities, the ServiceNow Administrator helps drive continuous improvement and user satisfaction. As a platform steward and problem-solver, this individual contributes to the strategic roadmap, supports integrations, and ensures ServiceNow remains reliable, scalable, and aligned with enterprise goals.

Roles and responsibilities:

  • Configures and launches new ServiceNow applications, modules, and UI/Workflows, including regular plugin verification and updates
  • Implements the latest version of ServiceNow, manages update sets and version control
  • Develops integrations and process automation using the App Engine and Integration Hub
  • Utilizes Flow Designer, Workflow Editor, and scoped applications to streamline automation and user experience
  • Ensures consistent configuration and reliable operation across all ServiceNow environments, including development, testing, sandbox, and production
  • Manages ServiceNow Security Center, hotfixes, patches, and supports audits and compliance
  • Collaborates with administrators and stakeholders to develop solutions, manage configuration changes, and lead workshops to promote platform adoption
  • Identifies system or process deficiencies and recommends solutions
  • Creates reports and dashboards using Performance Analytics to support data-driven decisions and improvement
  • Works in a SCRUM / Agile framework to deliver and drive incremental improvements to employee experience and operations
  • Maintains and continuously improves processes, standards, policies, working methods, and tools.
  • Participates in ongoing production support and end-user support
  • Delivers user training and documentation, both technical and end-user
  • Participates in special projects to improve processes and technologies
  • Demonstrates a commitment to organizational values, including integrity, collaboration, and a customer-first mindset

Required Skills:

  • Bachelor’s degree in computer science, Software Development, Business or a related field and experience developing and delivering on ServiceNow or related initiatives or an associates degree in the aforementioned fields and 3+ years of ServiceNow or related experience. In lieu of a degree, a high school diploma or equivalent and 5+ years of ServiceNow or related experience will be considered.
  • Self-motivated with proven ITSM and ServiceNow knowledge
  • Strong grasp and understanding of CSDM 4.0 or 5.0
  • Demonstrated experience working on a team, with the ability to make a strong, hands-on contribution
  • A strong understanding of ITIL best-practice service-delivery
  • Excellent communication skills, both written and oral
  • Demonstrated strong problem-solving, analytical skills and strategic thinking
  • Excellent interpersonal skills, including stakeholder management, training, presentation, and public speaking
  • Flexible and adaptable to changing priorities, technology, and processes

Preferred:

  • Certifications such as ServiceNow Administrator, ITIL v.4, ServiceNow Implementation Specialist or Certified Application Developer
  • Demonstrated background with ServiceNow ITOM, including common asset integrations
  • SCRUM Experience
  • Experience with CMDB and Discovery

Job Tags

Permanent employment, Full time, Flexible hours,

Similar Jobs

Pine Tree

Business Data and Analytics Intern Job at Pine Tree

 ...Pine Tree Founded in 1995, Pine Tree is the premier owner and operator of open-air shopping centers in the US with over 17 million square feet and $3 billion of assets under management. Pine Tree employees are guided by our core values of collaboration, trust, diligence... 

The Axel Group, LLC

Junior Estimator Job at The Axel Group, LLC

 ...ground up. Why This Role Is a Great Fit Perfect for recent grads, upcoming graduates, or professionals with 018 months of experience Learn directly from a seasoned Head Estimator/Head of Sales Exposure to million-dollar custom homes and high-end... 

Kansas City Dental Implants & Oral Surgery

Scheduling Coordinator Job at Kansas City Dental Implants & Oral Surgery

 ...with all of their oral surgery needs. Previous oral surgery experience is a plus but not required. The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.... 

United States Postal Service

EEO Litigation Advocate Job at United States Postal Service

Facility Location SAINT LOUIS LAW OFFICE 1720 MARKET ST RM 2400 SAINT LOUIS, MO 63155-9948 Domicile may be considered Position Information GRADE: EAS - 21 FLSA DESIGNATION: Exempt NON-SCHEDULED DAYS: Saturday/Sunday HOURS: 08:00 AM - 05:00 PM ...

Dennis Dean Catering and Events

Executive Sous Chef Job at Dennis Dean Catering and Events

 ...event departs on schedule and exceeds DDCs signature quality standards. Consistency & Artistry: Maintain absolute consistency in food preparation and presentation, including the final oversight of all garnishing and plating before event departure. Innovation...