Job Description

𝗧𝗶𝘁𝗹𝗲: ServiceNow Developer

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Beacon, NY (Hybrid)

𝗧𝘆𝗽𝗲: Permanent

𝗗𝘂𝗿𝗮𝘁𝗶𝗼𝗻: Full Time

Introduction:

This role focuses on maintaining core ITSM modules, improving workflow efficiency, and enabling automated self-service capabilities across the organization. The ServiceNow Administrator works with technical and business teams to translate user requirements, manages platform updates, and ensures smooth operation of key modules such as Incident, Change, Problem, and Service Catalog.

With a strong understanding of ITIL processes and platform capabilities, the ServiceNow Administrator helps drive continuous improvement and user satisfaction. As a platform steward and problem-solver, this individual contributes to the strategic roadmap, supports integrations, and ensures ServiceNow remains reliable, scalable, and aligned with enterprise goals.

Roles and responsibilities:

• Configures and launches new ServiceNow applications, modules, and UI/Workflows, including regular plugin verification and updates
• Implements the latest version of ServiceNow, manages update sets and version control
• Develops integrations and process automation using the App Engine and Integration Hub
• Utilizes Flow Designer, Workflow Editor, and scoped applications to streamline automation and user experience
• Ensures consistent configuration and reliable operation across all ServiceNow environments, including development, testing, sandbox, and production
• Manages ServiceNow Security Center, hotfixes, patches, and supports audits and compliance
• Collaborates with administrators and stakeholders to develop solutions, manage configuration changes, and lead workshops to promote platform adoption
• Identifies system or process deficiencies and recommends solutions
• Creates reports and dashboards using Performance Analytics to support data-driven decisions and improvement
• Works in a SCRUM / Agile framework to deliver and drive incremental improvements to employee experience and operations
• Maintains and continuously improves processes, standards, policies, working methods, and tools.
• Participates in ongoing production support and end-user support
• Delivers user training and documentation, both technical and end-user
• Participates in special projects to improve processes and technologies
• Demonstrates a commitment to organizational values, including integrity, collaboration, and a customer-first mindset

Required Skills:

• Bachelor’s degree in computer science, Software Development, Business or a related field and experience developing and delivering on ServiceNow or related initiatives or an associates degree in the aforementioned fields and 3+ years of ServiceNow or related experience. In lieu of a degree, a high school diploma or equivalent and 5+ years of ServiceNow or related experience will be considered.
• Self-motivated with proven ITSM and ServiceNow knowledge
• Strong grasp and understanding of CSDM 4.0 or 5.0
• Demonstrated experience working on a team, with the ability to make a strong, hands-on contribution
• A strong understanding of ITIL best-practice service-delivery
• Excellent communication skills, both written and oral
• Demonstrated strong problem-solving, analytical skills and strategic thinking
• Excellent interpersonal skills, including stakeholder management, training, presentation, and public speaking
• Flexible and adaptable to changing priorities, technology, and processes

Preferred:

• Certifications such as ServiceNow Administrator, ITIL v.4, ServiceNow Implementation Specialist or Certified Application Developer
• Demonstrated background with ServiceNow ITOM, including common asset integrations
• SCRUM Experience
• Experience with CMDB and Discovery

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