Support Technician Job at firstPRO, Inc, Dedham, MA

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  • firstPRO, Inc
  • Dedham, MA

Job Description

firstPRO is now accepting resumes for a Technical Support Specialist role in Dedham, MA. This is a direct hire position with a hybrid workstyle.

The Technical Support Specialist (I.T.) plays a key role in ensuring the smooth operation of technology systems across all restaurant locations and corporate offices. This individual provides front-line help desk support, resolves hardware and software issues, assists with POS systems, network connectivity, and coordinates with vendors to maintain reliable technology performance within the QSR environment.

Key Responsibilities

  • Serve as the first point of contact for technical assistance via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and network issues for restaurant and corporate staff.
  • Support POS systems, kitchen display systems (KDS), drive-thru timers, and digital menu boards.
  • Escalate unresolved issues to higher-level IT staff or external vendors as necessary.
  • Maintain a log of issues and resolutions within the help desk management system.

Education & Experience

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
  • 2+ years of IT help desk or technical support experience; QSR or retail environment strongly preferred.
  • Experience supporting POS systems (e.g. TOAST.) and restaurant hardware.

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