Job Description

LOCATION: Remote with occasional in-person meetings at our Detroit, MI headquarters 

ABOUT DIVDAT: Founded in 1971 and headquartered in Detroit, MI, DivDat is a national, privately held company dedicated to bridging the gap between billers and their customers. Our Payment Network empowers municipalities, utilities, healthcare, and transportation companies with innovative bill payment solutions, including kiosks, mobile apps, web portals, IVR, and point-of-sale systems. We provide flexible, multi-biller payment options that enhance customer convenience while streamlining reconciliation for finance teams. With seamless integrations and dedicated support, we simplify payments from setup to implementation.

DIVDAT CORE VALUES OF ALL EMPLOYEES:

• Reliable: We take ownership of our work and follow through on our commitments.
• Respectful: We foster a collaborative and inclusive environment, valuing diverse perspectives.
• Humble: We embrace a growth mindset, recognizing that there is always more to learn.

WHY JOIN US:

• Innovative Environment: Be part of a forward-thinking company that values creativity and technological advancement.
• Career Growth: Opportunities for professional development and career advancement.
• Team Culture: Join a supportive and collaborative team dedicated to excellence.
• Competitive Benefits: Enjoy a comprehensive benefits package including health insurance, retirement plans, and more.
• Entrepreneurial Spirit: Thrive in a dynamic environment where innovation, adaptability, and problem-solving are encouraged. Gain hands-on experience, take on new challenges, and expand your skills while making a real impact.

POSITION OVERVIEW: The Technical Project Manager (TPM) is responsible for overseeing the successful integration and implementation of our products and services. 

DivDat products and services have strong focus on Payment Processing, Payment Gateways, Digital Wallets and Utility Billing/Payment Applications. The Technical Project Manager will manage projects, programs and tasks around these products and services.

This includes managing relevant resources, setting deadlines, gathering project and technical requirements from multiple technical and business teams, creating project plans, communicating project status with clients, provide project briefings to company executives about the state of the project, ensuring projects stay on track and on budget, setting expectations and adjusting if necessary to meet new requirements. The Technical Project Manager will also assist with internal projects and other special tasks.

This role is technical in nature, where the TPM will lead technical project teams to gather software development requirements for the development, integration and implementation of our products and services. Much of the technical details are web application or web service oriented, with focus on technologies such as Microsoft Azure, C#, MS SQL, HTML5, CSS3, REST web services and Android & iOS native mobile development. The Technical Project Manager should have strong understanding of these technologies and possess the ability to manage software engineers and other technical resources around multiple projects. 

Technical Project Managers typically manage six different aspects of projects: scope, schedule, finance, risk, quality and resources.

Responsibilities:

• Creates and executes project work plans, action items, project meeting notes, etc., and revises as appropriate to meet changing needs and requirements.
• Regularly collaborates with the CTO/CIO and Director of Implementations to identify resource needed.
• Manages day-to-day operational aspects of multiple projects and scopes.
• Reviews deliverables prepared by team and ensures that the project team and management has copies of documents before passing to client.
• Effectively applies company methodology and enforces project standards.
• Prepares for engagement reviews and quality assurance procedures.
• Minimizes company exposure and risk on project.
• Gathers and ensures all project documents are complete, current, and stored to a shared network drive.
• Performs onsite and remote UAT testing and provides support/training documentation for client and internal needs.

Communication:

• Facilitates team and client meetings effectively and regularly initiates communication of project information.
• Holds regular status meetings with project team and clients—creating action items and follow up.
• Keeps management and project team well informed of changes within the organization and general corporate news.
• Effectively communicates relevant project information to all stakeholders.
• Delivers engaging, informative, well-organized presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully and in a timely manner.

Technical Understanding:

• Possesses general understanding in the areas of application programming, database and system design.
• Understands Internet, Intranet, Extranet and client/server architectures.
• Possesses a thorough understanding of company capabilities.
• Maintains awareness of new and emerging technologies and the potential application on client engagements.
• Have strong understanding of technologies such as Microsoft Azure, C#, MS SQL, HTML5, CSS3, REST web services and Android & iOS native mobile development.
• Have understating of Payment Processing, Payment Gateways, Digital Wallets and Utility Billing/Payments
• Exposure to Microsoft Azure DevOps & RPD

Leadership:

• Challenges others to develop as leaders while serving as a role model and mentor.
• Manages the development of team by ensuring, when possible, that project tasks are in line with project work plan.
• Inspires coworkers to attain goals and pursue excellence.
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Manages the process of innovative change effectively.
• Remains on the forefront of emerging industry practices.
• Suggests areas for improvement in internal processes along with possible solutions.

Teamwork:

• Consistently acknowledges and appreciates each team member's contributions.
• Effectively utilizes each team member to his/her fullest potential.
• Motivates team to work together in the most efficient manner.
• Keeps track of lessons learned and shares with management and project team members.
• Mitigates team conflict and communication problems.

Client Management:

• Manages day-to-day client interaction.
• Sets and manages client expectations.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Role Essentials:

Education & Experience:

• Bachelor’s Degree or Equivalent Work Experience
• Five Years Technical Project Management Experience or More
• Product Management Certification a Plus 

A Product/Project Manager possesses a minimum of five years’ experience as a Technical Product Management, ideally with a deep understanding of the bill payment and self-service kiosk industry. The following experience is also beneficial:

• Computer-literate in Windows, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Smart Sheets, Visio, HubSpot, Jira, and other related business and project management tools. .
• Knowledge of Software Development Life Cycle (SDLC) Methodology
• Exposure to Microsoft Azure DevOps
• Demonstrated success defining, launching, and maintaining technical projects
• Knowledgeable on use of computer technology in the education market
• Strong knowledge of web development platforms, databases and infrastructure
• Strong knowledgeable on best in practice information security fundamentals
• Strong understanding of technologies such as Microsoft Azure, C#, MS SQL, HTML5, CSS3, REST web services and Android & iOS native mobile development.

EQUAL OPPORTUNITY: At DivDat, we believe that diversity and inclusion drive success. We are committed to creating a welcoming and respectful workplace for all employees. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please be aware that all offers of employment are made subject to receipt of satisfactory background check and drug screening.

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