Job Description

Job Description

The Program Operations Associate supports a corporate-sponsored Technical Education Program (TEP) that delivers high-impact technical learning to employees through partnerships with top universities. As part of the Learning & Development “Engineering Training and Support” team, this role ensures smooth execution of academic programming, student engagement, university coordination, and operational logistics across multiple program cycles.

This role is responsible for managing course schedules, registration, advising, surveys, capstone projects, and reporting—all with the goal of supporting learner success and driving measurable business value. The ideal candidate is highly organized, detail-oriented, thrives in a fast-paced, collaborative environment, and is committed to enabling employees to grow through flexible, distance-learning opportunities aligned with strategic goals.

Key Responsibilities

Course Planning & Registration

• Maintain and update the Master Course Schedule (MCS), including 2–5 year projections
• Build and revise Course Catalogs and Registration Forms
• Update registration dates and student eligibility records
• Conduct enrollment checks and ensure data accuracy
• Support student registration
• Assist with development and launch of new certificate and degree programs
• Coordinate course offerings via a Request for Proposal (RFP) process (4x/year)
• Administer and document academic policies and procedures
• Support executive and university partnership reviews

Learner Experience, Engagement & Advising

• Provide daily support via email, Teams, Slack, and internal engagement platforms
• Advise students on admissions, registration, leave of absence, plan of study, and graduation
• Respond to inquiries about program selection and university requirements
• Guide learners through academic pathways and program milestones
• Foster learner success through timely, personalized communication
• Log/track student inquiries and compile service statistics
• Support nomination & selection processes for funded or special-purpose organizations
• Assist with curriculum development initiatives
• Monitor shared mailboxes and distribute communications appropriately

Data & Reporting

• Assist in reporting on program metrics and operational performance
• Contribute to curriculum reviews and quality assurance processes
• Provide data and documentation for internal reports and presentations
• Support sustainability or corporate responsibility reporting as relevant to the education program

Finance Coordination & Billing

• Reconcile registration data with university billing requirements
• Prepare and share registration-related expense forecasts with finance teams
• Assist in resolving billing issues and ensuring accurate documentation
• Monitor and report on operational and financial metrics

Graduation & Recognition Events

• Coordinate logistics, communications, and media for in-person graduation or recognition events
• Compile graduate data and collaborate with recognition teams
• Support event feasibility studies and cost estimations

Student Records & Approvals

• Process student approvals and maintain active student lists
• Manage certificate and non-degree program approvals
• Reconcile registration lists and maintain vital records and documentation

Marketing & Communications

• Develop strategies to increase program visibility
• Host informational sessions and produce promotional content
• Maintain and update program website, collaborative intranet/SharePoint, and communication channels

Alumni Engagement

• Maintain alumni database and facilitate network activities
• Conduct alumni feedback surveys (2–3 years post-graduation)
• Track engagement metrics and support alumni communications

Tools & Systems

• Design and maintain dashboards (e.g., PowerBI) for program tracking
• Create/manage web forms, reports, and site content
• Keep operational calendars and document university deadlines
• Support system change management and deployment of new tools

Candidate Requirements

• Education: Bachelor’s degree in Education, Business Administration, Human Resources, or related field
• Experience: Minimum of 8 years in program operations, student services or academic program administration
• Technical Skills: Strong proficiency with Microsoft suite tools—especially SharePoint, PowerBI, Microsoft Forms
• Other Preferred Skills:
• Customer/student support or academic advising experience
• Excellent organizational and communication skills; friendly, approachable demean
• Competence in handling detailed operational tasks and data-driven reporting.

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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