Job Description

Vendor Relations Coordinator

📍 Locations:

• Phoenix, AZ 85027
• Windsor, CT 06095

🕑 Schedule: Monday – Friday | 7:30 AM – 4:00 PM

💻 Work Setup: Hybrid (1 day remote)

Position Summary

The Vendor Relations Coordinator supports the day-to-day maintenance and management of vendor repair and equipment request processes. This role serves as a liaison between customers, vendors, and internal teams to ensure timely service delivery, accurate documentation, and continuous process improvement within the vendor relations function.

Key Responsibilities

• Receive customer requests and coordinate vendors for repair and equipment completion.
• Record all incoming issues in designated systems and follow up with vendors and clients to ensure deadlines are met.
• Provide timely and accurate updates to customers and internal systems.
• Address day-to-day vendor issues and collaborate with internal departments to resolve them efficiently.
• Review and submit vendor quotes, determine next steps, and coordinate part orders and other materials as needed.
• Verify accuracy of work orders and data to ensure efficient processing, proper reporting, and billing accuracy.
• Monitor team inbox and systems for new or escalated requests; assist with coverage as needed.
• Maintain and manage orders within assigned territories to meet team metrics and performance goals.
• Participate in process analysis and continuous improvement initiatives within vendor operations.
• Collaborate with external and internal stakeholders to resolve operational issues.
• Assist with onboarding and integration of new vendors as required.

Qualifications

Education & Experience:

• High School Diploma or GED required.
• No previous experience required (training provided).

Certificates/Licenses:

• None required.

Skills & Abilities:

• Strong organizational and communication skills.
• Ability to multitask and manage multiple vendor requests simultaneously.
• Detail-oriented with proficiency in data entry and system management.
• Customer-service focused with a proactive problem-solving mindset.

Work Environment

• Primarily an office-based hybrid role.
• Frequent use of motor coordination and computer systems throughout the day.
• Occasional lifting of up to 30 lbs.
• Minimal exposure to physical or environmental hazards.

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