Customer Success Specialist Job at Insight Global, Boise, ID

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  • Insight Global
  • Boise, ID

Job Description

Job Description

We are seeking a dedicated Customer Success Specialist to provide exceptional support for our ERP systems. The ideal candidate will assist customers in troubleshooting and resolving issues related to our ERP software, ensuring a smooth and efficient user experience.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and chat.
  • Handle inbound tickets and phone calls, addressing customer inquiries related to financial accounts and transactions.
  • Assist customers with their financial inquiries, including account information, transactions, and product details.
  • Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
  • Escalate recurring issues to appropriate agencies for resolution.
  • Understand and navigate Enterprise Resource Planning (ERP) systems.
  • Use ServiceNow for ticketing and issue tracking.

Required Skills & Experience

Bachelor’s degree 2+ years of experience in customer service or technical support, preferably with ERP systems. Strong understanding of ERP software and its functionalities.

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