Customer Success Specialist Job at Insight Global, Boise, ID

VkxnVUcyRGRick1xRjlZSzJXNTlnWm5sTlE9PQ==
  • Insight Global
  • Boise, ID

Job Description

Job Description

We are seeking a dedicated Customer Success Specialist to provide exceptional support for our ERP systems. The ideal candidate will assist customers in troubleshooting and resolving issues related to our ERP software, ensuring a smooth and efficient user experience.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and chat.
  • Handle inbound tickets and phone calls, addressing customer inquiries related to financial accounts and transactions.
  • Assist customers with their financial inquiries, including account information, transactions, and product details.
  • Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
  • Escalate recurring issues to appropriate agencies for resolution.
  • Understand and navigate Enterprise Resource Planning (ERP) systems.
  • Use ServiceNow for ticketing and issue tracking.

Required Skills & Experience

Bachelor’s degree 2+ years of experience in customer service or technical support, preferably with ERP systems. Strong understanding of ERP software and its functionalities.

Job Tags

Similar Jobs

Cross Country Education

Education Specialist Job at Cross Country Education

 ...Education Specialist Los Angeles, CA $52 - $59 per hour | Full Time | School-Year Schedule Make a lasting impact in the lives of...  ...Enjoy autonomy in your role, while being part of a collaborative special education team. With a school-year schedule, youll have summers... 

Oregon Child Development Coalition

Education Supervisor Job at Oregon Child Development Coalition

 ...policies, systems, and procedures in the Head Start program areas of Education, Mental Health, and Disabilities. Main Job Duties ...  ...required monthly and program reports. Collaborate with Program Directors, county teams, school districts, and community partners to... 

Liberty

Analyst, Energy Procurement (Accounting, Finance, Data Analytics) Job at Liberty

 ...Canada required Valid drivers license required Algonquin Power & Utilities Corp. is a growing renewable energy and utility company...  ...America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3... 

Medical Services of America

Speech Therapist Home Health Part-Time/PRN Job at Medical Services of America

 ...Communication. Deliver Care Where It Counts. Speech Therapist Home Health | Fort Walton...  ...Health team and provide in-home speech therapy services to patients in Fort Walton Beach...  ...speech, hearing, and language disorders. Assist the physician in developing and updating... 

TMC Transportation

Shag Driver Job at TMC Transportation

TMC Transportation's Maintenance Department supports a fleet of one of the largest employee-owned flatbed carriers in the nation. We pride ourselves on providing maintenance to some the best equipment in the industry. TMC can offer you a fast-paced career where each day...