Job Description

We are seeking a Food and Beverage Manager to join our team.

The position works with the Food & Beverage Director and the team to ensure that Menlo Tavern operates smoothly, and that our Banquet & Catering teams are fully supported and all our on- and off site events are reflective of our commitment to service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure excellent direction in the standards and practices of service
• Direct and monitor services staff’s adherence to technical and hospitality service standards.
• Ensure that guests receive excellent service and hospitality.
• Effectively perform open – and closing duties and properly secure the operation.
• Ensure excellent maintenance and cleanliness of the dining room, service stations and surrounding areas at all times.
• Organize and complete the administrative set up and break down of service (including but not limited to; creating floor plans, menus, associate check in, cash outs, bank close outs etc.
• Maintain positive working relationships with kitchen leaders and line staff throughout service periods.
• Attend to guests, ensure, and provide excellent service and hospitality to all guests.
• Adhere to all policies and procedures pertaining to personal appearance, attendance and conduct.
• Remain current and compliant with the human resources practices and policies.
• Ensure that the payroll process is completed accurately, on time and according to business and accounting procedures.
• Keep associates informed of all benefit related activities, meetings and offerings.
• Build and foster a culture of enlightened hospitality and a high-performing team, develop and achieve individual performance goals and metrics and develop associates to reach the common goal of growing the business.
• In collaboration with the F&B management team, build a high performing team; continuously strengthen the brand and culture by delivering uncommon hospitality and excellence to guests, while building and strengthening core business through regular guest and business development.
• Collaborate with the management team, in line with the Executive Chef, to determine goals, timelines and tactics to achieve industry recognition.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all associates are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the facility.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in Excel, Word, Outlook etc.
• Excellent understanding of fine dining food, reservations, service and beverage programs and overall food and beverage knowledge.
• Ability to multi- task in an ever changing and busy restaurant environment.
• Demonstrated problem solving and delegation skills.
• Demonstrate a “coach in the moment” willingness and ability.
• Proven ability; lead by example, excellent verbal and written communication, attention to detail, always learning, humility and confidence, restaurant financial knowledge, profit & loss, budget, labor cost, POS systems, excellent time management and organizational skills.
• Must be knowledgeable and skilled at service standards, guest relations and etiquette.
• The ability to effectively deal with associates and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Able to write Food & Beverage reports, business correspondences, memos and associate performance evaluations.
• Excellent organizational skills.
• Ability to move through a crowded Restaurant to monitor activity.
• Ability to read, listen and communicate effectively in English.
• Above average math skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to work in a fast paced environment.
• The ability to speak Spanish is preferred.
• Meets legal age requirements for the position.

EDUCATION and/or EXPERIENCE

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma is preferred. Three plus years of operations/culinary supervisory experience in hospitality and fine dining is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand. The associate frequently is required to walk, sit; carry, balance use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The associate must frequently lift and/or move up to 50 pounds.

PAY SCALE

The salary for this position is between $70,000 and $75,000 per year. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual wage rates will be based on a number of factors, such as experience, type of hotel experience, and education.

The Stanford Park Hotel is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.

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