Job Description

Company Description

RIKR Technology is a company dedicated to ensuring client success by prioritizing long-term partnerships and integration as a trusted team member. We are committed to providing reliable and responsive solutions to meet technology needs. Our goal is to simplify technology for businesses and foster trust through exceptional service and support.

Role Description

This is a full-time, on-site role for an IT Support Specialist, located in Plano, TX. The IT Support Specialist will handle daily IT tasks including providing technical support, troubleshooting technical issues, maintaining and supporting desktop computers, and assisting with help desk inquiries. The role also involves ensuring the efficient functioning of IT systems and collaborating with team members to resolve complex technical challenges.

Qualifications

• Proficiency in Technical Support and Troubleshooting with a focus on resolving hardware and software issues effectively.
• Experience in working with and maintaining Desktop Computers and other related hardware.
• Strong expertise and knowledge in Information Technology systems and solutions.
• Proven ability to provide effective Help Desk Support, including responding to user inquiries and solving IT problems promptly.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to work effectively with a diverse team and client base.
• Relevant certifications such as CompTIA A+, ITIL, or equivalent are a plus.

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